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2nd Line Service Desk Engineer
2 months ago
We are seeking a skilled and experienced 2nd Line Service Desk Engineer to join our team at Digital Waffle. The successful candidate will provide advanced technical support, manage IT infrastructure, and ensure the smooth operation of systems.
Key Responsibilities- Delivering technical support for hardware, software, and network-related issues.
- Managing and maintaining IT infrastructure components such as servers, storage, and networking equipment.
- Troubleshooting and resolving complex IT problems.
- Providing guidance and support to the 1st line service desk team.
- Implementing and maintaining IT systems and processes.
- Managing solutions such as networking, physical networks, SAN infrastructures, networking and supporting SAN storage.
- Strong technical expertise in Microsoft technologies including Windows Server, Office 365, and Active Directory.
- Experience in managing and supporting server, network, and virtualization infrastructure.
- Cloud certifications (Azure, Microsoft 365)
- Scripting abilities (PowerShell)
- ITIL qualifications
As a 2nd Line Service Desk Engineer at Digital Waffle, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our organization.
