Service Desk Analyst – 1st/2nd Line Support Specialist
1 day ago
We are seeking a highly skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for internal customers, providing technical support and resolving IT incidents and service requests.
Key Responsibilities:- Provide technical support and assistance to internal customers via phone, email, and in-person.
- Log and resolve IT incidents and service requests in a timely and efficient manner.
- Collaborate with the Infrastructure and Service Desk Manager to ensure effective service delivery.
- Maintain accurate records of incidents and service requests.
- Participate in continuous improvement initiatives to enhance service delivery and customer satisfaction.
- Direct experience in a service desk environment.
- Good understanding of Microsoft technologies and software applications.
- Understanding of computer hardware repair and maintenance.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
The Stroke Association is a leading charity that provides specialist support, funds critical research, and campaigns to improve the lives of people affected by stroke. We are committed to building a diverse and inclusive team that reflects the communities we serve.
We are an equal opportunities employer and welcome applications from all backgrounds. We are particularly interested in hearing from individuals with lived experience of stroke and those from under-represented communities.
Join us in our mission to rebuild lives after stroke and make a real difference to people's lives.
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London, Greater London, United Kingdom Stroke Association Full timeJob Title: Service Desk Analyst – 1st/2nd LineWe are seeking a highly skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for internal customers, providing technical support and resolving IT incidents and service requests.Key Responsibilities:Provide technical support and...
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London, Greater London, United Kingdom Stroke Association Full timeJob Title: Service Desk Analyst – 1st/2nd LineWe are seeking a highly skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for internal customers, providing technical support and resolving IT incidents and service requests.Key Responsibilities:Provide technical support and...
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London, Greater London, United Kingdom Stroke Association Full timeService Desk Analyst – 1st/2nd LineWe are seeking a highly skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for internal customers, providing technical support and resolving IT incidents and service requests.Key Responsibilities:Provide technical support and assistance to...
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London, Greater London, United Kingdom Stroke Association Full timeService Desk Analyst – 1st/2nd LineWe are seeking a highly skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for internal customers, providing technical support and resolving IT incidents and service requests.Key Responsibilities:Provide technical support and assistance to...
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London, Greater London, United Kingdom Stroke Association Full timeService Desk Analyst – 1st/2nd LineWe are seeking a highly skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for internal customers, providing technical support and resolving IT incidents and service requests.Key Responsibilities:Provide technical support and assistance to...
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London, Greater London, United Kingdom Stroke Association Full timeService Desk Analyst – 1st/2nd LineWe are seeking a highly skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for internal customers, providing technical support and resolving IT incidents and service requests.Key Responsibilities:Provide technical support and assistance to...
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London, Greater London, United Kingdom Stroke Association Full timeService Desk Analyst – 1st/2nd LineWe are seeking a highly skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for internal customers, providing technical support and resolving IT incidents and service requests.Key Responsibilities:Provide technical support and assistance to...
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London, Greater London, United Kingdom Stroke Association Full timeService Desk Analyst – 1st/2nd LineWe are seeking a highly skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for internal customers, providing technical support and resolving IT incidents and service requests.Key Responsibilities:Provide technical support and assistance to...
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