Service Desk Analyst

7 days ago

London, Greater London, United Kingdom Stroke Association Full time
Service Desk Analyst - 1st/2nd Line

We are seeking a skilled Service Desk Analyst to join our team. As a key member of our Infrastructure and Service Desk team, you will be responsible for providing technical support and resolving IT incidents and service requests.

Key Responsibilities:
  • Provide first-line technical support to internal customers via phone, email, and remote access.
  • Log and manage IT incidents and service requests using our service management tool.
  • Collaborate with the Infrastructure and Service Desk Manager to resolve complex IT issues.
  • Maintain accurate records of incidents and service requests.
  • Participate in on-call rotations to provide 24/7 support.
Requirements:
  • Proven experience in a service desk or IT support role.
  • Excellent communication and problem-solving skills.
  • Good understanding of Microsoft technologies and software applications.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
About Us:

At the Stroke Association, we are committed to rebuilding lives after stroke. We provide specialist support, fund critical research, and campaign to improve stroke care and support. We are an inclusive and diverse organization, and we welcome applications from individuals with lived experience of stroke and those from under-represented communities.

We are working to improve the diversity of our team and encourage applications from individuals who share our values and commitment to making a difference in the lives of stroke survivors.

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