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Service Desk Analyst
2 months ago
We are seeking a highly skilled and motivated Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing technical support and resolving issues in a timely and efficient manner.
You will work closely with our IT team to ensure that all technical issues are resolved quickly and effectively, and that our customers receive the highest level of service. You will also be responsible for maintaining accurate records of all incidents and requests, and for providing regular updates to stakeholders.
To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as a strong technical background. You will also need to be able to work well under pressure, and to prioritize tasks effectively.
About UsThe British Heart Foundation is a leading charity that funds research into heart and circulatory diseases. We are committed to improving the lives of people affected by these conditions, and to reducing the risk of heart disease through education and awareness-raising.
We are a dynamic and innovative organization, with a strong focus on teamwork and collaboration. We offer a range of benefits, including a generous pension scheme, life assurance, and access to a range of training and development opportunities.
What We OfferWe offer a competitive salary and benefits package, as well as the opportunity to work with a leading charity that is making a real difference in the lives of people affected by heart disease.
We are committed to equality, diversity, and inclusion, and to creating a workplace culture that is welcoming and inclusive for all employees. We are proud to be part of the Tech Talent Charter, and to be working towards greater inclusion and diversity in the tech workforce.
How to ApplyIf you are a motivated and experienced Service Desk Analyst looking for a new challenge, please apply now. We look forward to hearing from you.
