Senior Service Desk Analyst

2 weeks ago


London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time
Senior Service Desk Analyst

We are seeking a highly skilled and experienced Senior Service Desk Analyst to join our team on a 6-month contract. This role will be based in London and will involve working closely with our Digital Services Management Lead to manage help-desk support to our business customers.

Key Responsibilities:
  • Assist the Digital Services Management Lead in managing help-desk support to business customers
  • Provide senior level first line support for Audio Visual, Windows, Unified Comms, Microsoft Office, Active Directory
  • Analyse Incident Management Process and assist in the implementation of process improvements
  • Act as a liaison between the Service Desk and other resolver groups, escalating issues where necessary
  • Provide project support as assigned by DDaT management
Requirements:
  • Experience of working in an IT Department at 1st and 2nd line support
  • Personal ticket and support queue management skills
  • Personal motivation to achieve consistently high levels of customer service and learn new and existing technologies
  • Windows 10 Operating System knowledge, Office 2016 & O365 skills
  • SharePoint 2013, O365 support and research
What We Offer:
  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and forward-thinking team
  • Professional development and training opportunities


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