Service Desk Analyst

2 months ago

London, Greater London, United Kingdom Coforge Full time
Job Description

Job Summary: We are seeking a highly skilled Service Desk Analyst to join our team at Coforge. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting issues, and escalating complex problems to senior technical staff.

Key Responsibilities:
  • Provide day-to-day technical support to clients via phone, email, and remote access.
  • Analyze and troubleshoot technical issues, and escalate complex problems to senior technical staff.
  • Document and track all technical issues and resolutions.
  • Collaborate with internal teams to resolve technical issues and improve overall service delivery.
  • Participate in on-call rotations to provide 24/7 support to clients.
Requirements:
  • 2-6 years of experience in a technical support role.
  • Excellent knowledge of Microsoft Office and O Suite applications.
  • Experience with Windows, Office, and standard desktop applications.
  • Understanding of general network topologies and hardware devices.
  • Excellent communication and problem-solving skills.
Desirable Skills:
  • Experience with Microsoft Teams, Azure Active Directory, and Video Conferencing.
  • Knowledge of Citrix, GoToAssist, or similar remote access tools.
  • Understanding of basic networking concepts.

  • IT Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom Circle Recruitment Full time

    IT Service Desk Analyst Job DescriptionWe are seeking an experienced IT Service Desk Analyst to join our team at Circle Recruitment. As an IT Service Desk Analyst, you will be responsible for providing day-to-day support to our clients and ensuring the delivery of high-quality IT services.Key Responsibilities:Provide first-line support to clients via phone,...

  • IT Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom Circle Recruitment Full time

    IT Service Desk Analyst Job DescriptionWe are seeking an experienced IT Service Desk Analyst to join our team at Circle Recruitment. As an IT Service Desk Analyst, you will be responsible for providing day-to-day support to our clients and ensuring the delivery of high-quality IT services.Key Responsibilities:Provide first-line support to clients via phone,...

  • Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom VIQU Limited Full time

    Service Desk Analyst Job DescriptionVIQU Limited is seeking a skilled Service Desk Analyst to provide IT support for a 3-month contract. The successful candidate will be responsible for handling service desk issues via telephone or email, providing day-to-day IT tasks support, and troubleshooting technical issues.Key Responsibilities:Triage and resolve...

  • Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom VIQU Limited Full time

    Service Desk Analyst Job DescriptionVIQU Limited is seeking a skilled Service Desk Analyst to provide IT support for a 3-month contract. The successful candidate will be responsible for handling service desk issues via telephone or email, providing day-to-day IT tasks support, and troubleshooting technical issues.Key Responsibilities:Triage and resolve...

  • IT Service Desk Analyst

    3 weeks ago

    London, Greater London, United Kingdom Circle Recruitment Full time

    IT Service Desk Analyst Job DescriptionWe are seeking an experienced IT Service Desk Analyst to join our team at Circle Recruitment. As an IT Service Desk Analyst, you will be responsible for providing day-to-day support to our clients and ensuring the delivery of a high-quality IT service desk service.Key Responsibilities:Provide first-line support to...

  • IT Service Desk Analyst

    3 weeks ago

    London, Greater London, United Kingdom Circle Recruitment Full time

    IT Service Desk Analyst Job DescriptionWe are seeking an experienced IT Service Desk Analyst to join our team at Circle Recruitment. As an IT Service Desk Analyst, you will be responsible for providing day-to-day support to our clients and ensuring the delivery of a high-quality IT service desk service.Key Responsibilities:Provide first-line support to...

  • Service Desk Analyst

    1 month ago

    London, Greater London, United Kingdom VIQU Limited Full time

    Job Title: Service Desk AnalystJob Summary:Viqu Limited is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for IT issues and will be responsible for providing technical support to our employees.Key Responsibilities:Provide technical support to employees via phone, email, and...

  • IT Service Desk Analyst

    2 weeks ago

    London, Greater London, United Kingdom DGH Recruitment Limited Full time

    Job Title: IT Service Desk AnalystJob Summary:We are seeking an IT Service Desk Analyst to join our team at DGH Recruitment Limited. The successful candidate will provide technical support to all staff, responding to incoming incidents and requests in a timely and professional manner.Key Responsibilities:Providing technical support to all staffResponding to...

  • Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing exceptional customer service and technical support to resolve issues efficiently.You will work closely with our team to ensure that all...

  • Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing exceptional customer service and technical support to resolve issues efficiently.You will work closely with our team to ensure that all...

  • Service Desk Analyst

    2 weeks ago

    London, Greater London, United Kingdom British Heart Foundation Full time

    About the RoleAre you a customer-focused individual with a passion for technical support? Do you have experience working in a fast-paced service desk environment?We are seeking a skilled Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing technical...

  • Service Desk Analyst

    3 weeks ago

    London, Greater London, United Kingdom Cegedim Full time

    Unlock Your Career Potential in IT Technical SupportAre you passionate about delivering exceptional customer service and technical support? Do you want to build a rewarding career in the IT industry? We're seeking a talented Service Desk Analyst to join our team at Cegedim Healthcare Solutions.About the RoleAs a Service Desk Analyst, you'll be the first...

  • Service Desk Analyst

    3 weeks ago

    London, Greater London, United Kingdom Cegedim Full time

    Unlock Your Career Potential in IT Technical SupportAre you passionate about delivering exceptional customer service and technical support? Do you want to build a rewarding career in the IT industry? We're seeking a talented Service Desk Analyst to join our team at Cegedim Healthcare Solutions.About the RoleAs a Service Desk Analyst, you'll be the first...

  • Service Desk Analyst

    1 month ago

    London, Greater London, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing technical support and resolving issues in a timely and efficient manner.You will work closely with our IT team to ensure that all...

  • Service Desk Analyst

    1 month ago

    London, Greater London, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing technical support and resolving issues in a timely and efficient manner.You will work closely with our IT team to ensure that all...

  • IT Service Desk Analyst

    3 weeks ago

    London, Greater London, United Kingdom GLL Full time

    Job Title: 2nd Line Service Desk AnalystGLL is seeking a talented and experienced 2nd Line Service Desk Analyst to join our customer support services desk. In this role, you will be responsible for providing advanced technical support, troubleshooting complex issues, and ensuring seamless IT operations supporting 1st Line Service Desk Agents & Analyst.Key...

  • IT Service Desk Analyst

    3 weeks ago

    London, Greater London, United Kingdom GLL Full time

    Job Title: 2nd Line Service Desk AnalystGLL is seeking a talented and experienced 2nd Line Service Desk Analyst to join our customer support services desk. In this role, you will be responsible for providing advanced technical support, troubleshooting complex issues, and ensuring seamless IT operations supporting 1st Line Service Desk Agents & Analyst.Key...

  • Senior Service Desk Analyst

    1 week ago

    London, Greater London, United Kingdom Investigo Full time

    Job Title: Senior Service Desk AnalystJob Summary: We are seeking a highly skilled Senior Service Desk Analyst to join our team at Investigo. As a Senior Service Desk Analyst, you will be responsible for providing senior-level first-line support to our clients' business customers, assisting them with hardware and software problems via phone, email, and a...

  • Service Desk Analyst

    1 month ago

    London, Greater London, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing technical support and resolving issues in a timely and efficient manner.You will work closely with our IT team to ensure that all...

  • Service Desk Analyst

    1 month ago

    London, Greater London, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing technical support and resolving issues in a timely and efficient manner.You will work closely with our IT team to ensure that all...