Service Desk Analyst
4 days ago
We are seeking a highly skilled and experienced Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing technical support and resolving issues in a timely and efficient manner.
You will work closely with our IT team to ensure that all technical issues are resolved quickly and effectively, and that our customers receive the highest level of service. You will also be responsible for maintaining accurate records of all incidents and issues, and for providing regular updates to stakeholders.
We are looking for someone who is highly organized, with excellent communication and interpersonal skills. You should have a strong understanding of technical concepts and be able to troubleshoot complex issues. You should also be able to work well under pressure and meet deadlines.
About UsThe British Heart Foundation is a leading charity that funds research into heart and circulatory diseases. We are committed to improving the lives of people affected by these diseases, and to reducing the risk of heart disease through education and awareness-raising.
We are a dynamic and innovative organization, with a strong commitment to diversity and inclusion. We believe in the importance of creating a workplace culture that is inclusive and supportive, and where everyone has the opportunity to succeed.
What We OfferWe offer a competitive salary and benefits package, including 30 days annual leave, private medical insurance, and a pension scheme. We also offer opportunities for professional development and training, and a supportive and collaborative work environment.
We are committed to creating a workplace culture that is inclusive and supportive, and where everyone has the opportunity to succeed. We believe in the importance of diversity and inclusion, and are committed to creating a workplace that reflects the diversity of the communities we serve.
How to ApplyIf you are a highly skilled and experienced Service Desk Analyst looking for a new challenge, please apply for this role. We look forward to hearing from you.
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