Senior Service Desk Analyst
4 weeks ago
We are seeking a highly skilled Senior Service Desk Analyst to join our team in London. As a key member of our Digital Services team, you will be responsible for providing exceptional customer service and technical support to our business customers.
Key responsibilities include:
- Providing first and second-line support for hardware and software issues via phone, email, and ticketing system
- Assisting in the implementation of process improvements for Incident Management
- Acting as a liaison between the Service Desk and other resolver groups
- Providing project support as assigned by DDaT management
Requirements:
- Experience of working in an IT Department at 1st and 2nd line support
- Personal ticket and support queue management skills
- Personal motivation to achieve consistently high levels of customer service and learn new and existing technologies
Our ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for delivering exceptional customer service.
-
Senior Service Desk Analyst
3 weeks ago
London, Greater London, United Kingdom Investigo Full timeJob Title: Senior Service Desk AnalystJob Summary: We are seeking a highly skilled Senior Service Desk Analyst to join our team at Investigo. As a Senior Service Desk Analyst, you will be responsible for providing senior-level first-line support to our clients' business customers, assisting them with hardware and software problems via phone, email, and a...
-
Senior Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom https:jobs-redefined.cositemap Full timeSenior Service Desk AnalystWe are seeking a highly skilled and experienced Senior Service Desk Analyst to join our team on a 6-month contract. This role will be based in London and will involve working closely with our Digital Services Management Lead to manage help-desk support to our business customers.Key Responsibilities:Assist the Digital Services...
-
IT Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom DGH Recruitment Limited Full timeJob Title: IT Service Desk AnalystJob Summary:We are seeking an IT Service Desk Analyst to join our team at DGH Recruitment Limited. The successful candidate will provide technical support to all staff, responding to incoming incidents and requests in a timely and professional manner.Key Responsibilities:Providing technical support to all staffResponding to...
-
Senior Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom Argus Full timeAbout the RoleWe are seeking a highly skilled Senior Service Desk Analyst to join our IT team at Argus. As a key member of our team, you will be responsible for providing exceptional customer service and support to our internal employees.The successful candidate will have strong troubleshooting skills and be proficient in Active Directory, Office 365, and...
-
Senior Service Desk Analyst
3 weeks ago
London, Greater London, United Kingdom ECI Full timeUnlock Your Potential as a Senior Service Desk AnalystECI is a leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations. As a Senior Service Desk Analyst, you will play a crucial role in delivering exceptional IT support to our clients worldwide.The Opportunity:As a Senior Service...
-
Service Desk Analyst
3 weeks ago
London, Greater London, United Kingdom British Heart Foundation Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing exceptional customer service and technical support.Key Responsibilities:Provide timely and effective technical support to end-users via...
-
Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom British Heart Foundation Full timeAbout the RoleAre you a customer-focused individual with a passion for technical support? Do you have experience working in a fast-paced service desk environment?We are seeking a skilled Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing technical...
-
Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom Atos SE Full timeAbout the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the primary point of contact for customers' incidents and enquiries, providing timely and effective support to ensure minimal disruption to our services.Key ResponsibilitiesProvide exceptional customer service, responding...
-
Service Desk Analyst
3 weeks ago
London, Greater London, United Kingdom Methods Full timeJob Title: Service Desk AnalystReporting to: Service Desk ManagerJob type: Permanent, full timeLocation: 5 days onsite Canary WharfMethods Business and Digital Technology LimitedAt Methods, we're passionate about delivering end-to-end business and technical solutions that are people-centred, safe, and designed for the future. As a Service Desk Analyst,...
-
Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom Atos SE Full timeAbout the Role:We are seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for customers' incidents and enquiries, providing timely and effective support to ensure seamless service delivery.Key Responsibilities:Provide exceptional customer service, responding to customer inquiries and...
-
Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom Coforge Full timeJob DescriptionAs a Service Desk Analyst at Coforge, you will be responsible for providing technical support to users on day-to-day issues involving Windows 10, Office, and other business applications. You will be the first point of contact for users experiencing technical issues and will be responsible for troubleshooting and resolving these issues in a...
-
Service Desk Analyst
3 weeks ago
London, Greater London, United Kingdom Coforge Full timeAbout the Role:This is a Service Desk Analyst position, responsible for providing technical support to users in a professional environment. The ideal candidate will have experience working with delivery/support teams and directly with clients.Key Responsibilities:Provide day-to-day technical support services.Analyze, document, and escalate all issues to...
-
Global IT Service Desk Analyst II
2 months ago
London, Greater London, United Kingdom Kirkland & Ellis LLP Full timeJob Title: Global IT Service Desk Analyst IIJob Summary:The Global IT Support Service Desk is responsible for providing premium, 24 hours a day, 7 days a week call center and email support to Kirkland Attorneys, Clients and Investors in regard to application-related issues and requests. The Applications Service Desk Analyst II position will receive the...
-
Senior IT Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Smartdesc Full timeAbout the Role:The Service Desk Team Lead will be responsible for leading a team of up to 8 service desk analysts and engineers, conducting 2nd Line Analyst duties, and ensuring the effective resolution of support tickets. The role will also involve managing escalations, maintaining high levels of customer satisfaction, and working closely with the Service...
-
Service Desk Analyst Senior
2 weeks ago
London, Greater London, United Kingdom ECI Full timeAt ECI, we're seeking an experienced Senior Service Desk Analyst to join our team of IT professionals. In this role, you'll provide top-notch desktop support to our global clients, ensuring their IT needs are met efficiently and effectively.Key Responsibilities:Provide Level 1-2 end-user desktop support to multiple users at various locations running Windows,...
-
Service Desk Analyst
3 weeks ago
London, Greater London, United Kingdom British Heart Foundation Full timeAbout the RoleAre you a customer-focused individual with a passion for technical support? Do you have experience working in a fast-paced service desk environment?We are seeking a skilled Service Desk Analyst to join our team at the British Heart Foundation. As a key member of our helpdesk team, you will be the first point of contact for end-users, providing...
-
Service Desk Support Specialist
3 weeks ago
London, Greater London, United Kingdom TEKsystems Full timeA leading commodities trading firm is seeking a skilled Service Desk Analyst to provide first-line support to all users throughout the organization.The ideal candidate will have a strong understanding of ITIL framework and processes, excellent customer service skills, and experience working with Windows 10/11.Responsibilities will include providing technical...
-
Global IT Service Desk Analyst II
4 weeks ago
London, Greater London, United Kingdom Kirkland & Ellis LLP Full timeJob SummaryThe Global IT Support Service Desk at Kirkland & Ellis LLP is seeking a skilled IT Support Specialist to provide premium, 24/7 support to attorneys, clients, and investors. As a Technical Service Desk Analyst, you will be responsible for fielding service desk calls, resolving issues, and escalating complex problems to the appropriate...
-
Service Desk Analyst
3 weeks ago
London, Greater London, United Kingdom Flight Centre Travel Group Full timeAbout Flight Centre Travel GroupA world-leading travel company, Flight Centre Travel Group has over 12,000 employees globally, who we call 'Flighties'.The Service Desk Analyst plays a key role in providing first-level support for our colleagues, handling telephone, email, and walk-in requests. They will support our team with hardware and software used within...
-
Senior Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom ECI Full timeJob SummaryECI is seeking a highly skilled Senior Service Desk Analyst to join our team of technologists. As a key member of our IT support team, you will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office environments.Key ResponsibilitiesProvide Level 1 end-user desktop support to multiple users at...