Service Desk Analyst

3 weeks ago

London, Greater London, United Kingdom Coforge Full time

About the Role:

This is a Service Desk Analyst position, responsible for providing technical support to users in a professional environment. The ideal candidate will have experience working with delivery/support teams and directly with clients.

Key Responsibilities:

  • Provide day-to-day technical support services.
  • Analyze, document, and escalate all issues to appropriate support groups.
  • Proactively review calls through our Helpdesk support system.
  • Monitor and ensure timely escalation of customer incidents and requests to internal organizations and/or vendors.
  • Works with vendor support contacts to resolve technical problems.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems process, and review of system and application logs.

Technical Expertise:

  • Understanding of Microsoft Office & O Suite of applications.
  • Experience supporting Windows, Office, standard desktop applications.
  • Experience with Microsoft Teams, Azure Active Directory, Video Conferencing, Condecco Booking systems.
  • Understanding of General Network topologies, (LAN and Wireless Access points).
  • Experience supporting remote access clients using VPN, Citrix, GoToAssist or similar.

Requirements:

  • 24 to 72 months of Service Desk or Desktop Support experience in a professional environment.
  • Excellent knowledge in following areas: oTelephone, Remote Control, and Desk side support.oMS office (Word, PowerPoint, and Excel).

Location: London, UK Europe

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