Service Desk Analyst
1 week ago
About the Role
We are seeking a highly skilled and experienced Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing exceptional customer service and technical support.
Key Responsibilities:
- Provide timely and effective technical support to end-users via phone, email, and remote desktop.
- Resolve technical issues and escalate complex problems to senior technicians or vendors as needed.
- Document and maintain accurate records of all incidents, including resolutions and follow-up actions.
- Collaborate with internal teams to ensure seamless service delivery and continuous improvement.
Requirements
To be successful in this role, you will need:
- Excellent customer service and communication skills.
- Strong technical skills, including Windows OS, LAN/WAN networking, and MS Office suite.
- Experience with administration of users within Active Directory and remote support tools.
- Good knowledge of ticket and case management techniques.
What We Offer
We offer a competitive salary, 30 days annual leave, private medical insurance, and a range of other benefits. Our Career Academy provides support, inspiration, and opportunities to help you unlock your full potential.
How to Apply
To apply for this role, please submit your CV and a supporting statement outlining your interest in the position and how you meet the requirements. We will review applications throughout the advertising period and reserve the right to close the advert early.
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