Service Desk Analyst

3 weeks ago

London, Greater London, United Kingdom LMAX Group Full time
Junior Service Desk Analyst

LMAX Group is a leading global financial technology company, operating institutional execution venues for FX and cryptocurrency trading. With a presence across multiple geographies, we deliver transparent, fair, and secure trading environments for our global client base.

The Junior Service Desk Analyst role is part of our Technology, Service Desk team, responsible for providing 1st and 2nd line technical support for all departmental IT applications, business services, and end-user computing. As the first point of contact for all Technology-related queries, excellent customer service and technical knowledge are essential for success in this role.

Key Responsibilities
  • Provide technical support for IT applications, business services, and end-user computing
  • Drive improvements to user-facing services
  • Excellent customer service and communication skills
  • Solid technical knowledge and troubleshooting skills
  • Experience with service desk systems and asset management
Requirements
  • Minimum 1 year's experience in a similar role, supporting corporate business
  • Experience with service desk systems, onboarding/offboarding, and asset management
  • Excellent interpersonal and communication skills
  • Positive attitude, focusing on customer satisfaction
  • Process-driven and excellent verbal and written skills
  • Task management and prioritization, adhering to SLAs and KPIs
Desirable Skills
  • Working knowledge of Kanban or agile methodologies
  • Understanding of auditing and certification procedures
  • Experience with databases on Linux, such as MySQL or Postgres
  • Understanding of TCP/IP networking
Benefits
  • 25 days of holiday
  • Bonus
  • Pension contribution
  • Private medical, dental, and vision coverage
  • Life assurance
  • Critical illness cover
  • Wellness contribution program with access to ClassPass
  • Plumm Platform
  • Five volunteering days
  • Give as You Earn initiative
  • Learning and development programs
  • Electric Vehicle Scheme
  • Cycle to Work Scheme
  • Season Ticket Loan

  • IT Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom Circle Recruitment Full time

    IT Service Desk Analyst Job DescriptionWe are seeking an experienced IT Service Desk Analyst to join our team at Circle Recruitment. As an IT Service Desk Analyst, you will be responsible for providing day-to-day support to our clients and ensuring the delivery of high-quality IT services.Key Responsibilities:Provide first-line support to clients via phone,...

  • IT Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom Circle Recruitment Full time

    IT Service Desk Analyst Job DescriptionWe are seeking an experienced IT Service Desk Analyst to join our team at Circle Recruitment. As an IT Service Desk Analyst, you will be responsible for providing day-to-day support to our clients and ensuring the delivery of high-quality IT services.Key Responsibilities:Provide first-line support to clients via phone,...

  • IT Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom Circle Recruitment Full time

    IT Service Desk Analyst Job DescriptionWe are seeking an experienced IT Service Desk Analyst to join our team at Circle Recruitment. As an IT Service Desk Analyst, you will be responsible for providing day-to-day support to our clients and ensuring the delivery of a high-quality IT service desk service.Key Responsibilities:Provide first-line support to...

  • IT Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom Circle Recruitment Full time

    IT Service Desk Analyst Job DescriptionWe are seeking an experienced IT Service Desk Analyst to join our team at Circle Recruitment. As an IT Service Desk Analyst, you will be responsible for providing day-to-day support to our clients and ensuring the delivery of a high-quality IT service desk service.Key Responsibilities:Provide first-line support to...

  • Service Desk Analyst

    1 month ago

    London, Greater London, United Kingdom VIQU Limited Full time

    Job Title: Service Desk AnalystJob Summary:Viqu Limited is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for IT issues and will be responsible for providing technical support to our employees.Key Responsibilities:Provide technical support to employees via phone, email, and...

  • IT Service Desk Analyst

    2 weeks ago

    London, Greater London, United Kingdom DGH Recruitment Limited Full time

    Job Title: IT Service Desk AnalystJob Summary:We are seeking an IT Service Desk Analyst to join our team at DGH Recruitment Limited. The successful candidate will provide technical support to all staff, responding to incoming incidents and requests in a timely and professional manner.Key Responsibilities:Providing technical support to all staffResponding to...

  • Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing exceptional customer service and technical support to resolve issues efficiently.You will work closely with our team to ensure that all...

  • Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing exceptional customer service and technical support to resolve issues efficiently.You will work closely with our team to ensure that all...

  • Service Desk Analyst

    2 weeks ago

    London, Greater London, United Kingdom British Heart Foundation Full time

    About the RoleAre you a customer-focused individual with a passion for technical support? Do you have experience working in a fast-paced service desk environment?We are seeking a skilled Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing technical...

  • Service Desk Analyst

    3 weeks ago

    London, Greater London, United Kingdom Cegedim Full time

    Unlock Your Career Potential in IT Technical SupportAre you passionate about delivering exceptional customer service and technical support? Do you want to build a rewarding career in the IT industry? We're seeking a talented Service Desk Analyst to join our team at Cegedim Healthcare Solutions.About the RoleAs a Service Desk Analyst, you'll be the first...

  • Service Desk Analyst

    3 weeks ago

    London, Greater London, United Kingdom Cegedim Full time

    Unlock Your Career Potential in IT Technical SupportAre you passionate about delivering exceptional customer service and technical support? Do you want to build a rewarding career in the IT industry? We're seeking a talented Service Desk Analyst to join our team at Cegedim Healthcare Solutions.About the RoleAs a Service Desk Analyst, you'll be the first...

  • Service Desk Analyst

    1 month ago

    London, Greater London, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing technical support and resolving issues in a timely and efficient manner.You will work closely with our IT team to ensure that all...

  • Service Desk Analyst

    1 month ago

    London, Greater London, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing technical support and resolving issues in a timely and efficient manner.You will work closely with our IT team to ensure that all...

  • IT Service Desk Analyst

    3 weeks ago

    London, Greater London, United Kingdom GLL Full time

    Job Title: 2nd Line Service Desk AnalystGLL is seeking a talented and experienced 2nd Line Service Desk Analyst to join our customer support services desk. In this role, you will be responsible for providing advanced technical support, troubleshooting complex issues, and ensuring seamless IT operations supporting 1st Line Service Desk Agents & Analyst.Key...

  • IT Service Desk Analyst

    3 weeks ago

    London, Greater London, United Kingdom GLL Full time

    Job Title: 2nd Line Service Desk AnalystGLL is seeking a talented and experienced 2nd Line Service Desk Analyst to join our customer support services desk. In this role, you will be responsible for providing advanced technical support, troubleshooting complex issues, and ensuring seamless IT operations supporting 1st Line Service Desk Agents & Analyst.Key...

  • Senior Service Desk Analyst

    1 week ago

    London, Greater London, United Kingdom Investigo Full time

    Job Title: Senior Service Desk AnalystJob Summary: We are seeking a highly skilled Senior Service Desk Analyst to join our team at Investigo. As a Senior Service Desk Analyst, you will be responsible for providing senior-level first-line support to our clients' business customers, assisting them with hardware and software problems via phone, email, and a...

  • Service Desk Analyst

    1 month ago

    London, Greater London, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing technical support and resolving issues in a timely and efficient manner.You will work closely with our IT team to ensure that all...

  • Service Desk Analyst

    1 month ago

    London, Greater London, United Kingdom British Heart Foundation Full time

    About the RoleWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing technical support and resolving issues in a timely and efficient manner.You will work closely with our IT team to ensure that all...

  • Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom LMAX Group Full time

    Junior Service Desk AnalystLMAX Group is a leading global financial technology company, operating institutional execution venues for FX and cryptocurrency trading. With a presence across multiple geographies, we deliver transparent, fair, and secure trading environments for our global client base.The Junior Service Desk Analyst role is part of our...

  • Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom LMAX Group Full time

    Junior Service Desk AnalystLMAX Group is a leading global financial technology company, operating institutional execution venues for FX and cryptocurrency trading. With a presence across multiple geographies, we deliver transparent, fair, and secure trading environments for our global client base.The Junior Service Desk Analyst role is part of our...