Service Desk Analyst

4 weeks ago

London, Greater London, United Kingdom British Heart Foundation Full time
About the Role

We are seeking a highly skilled and experienced Service Desk Analyst to join our team at the British Heart Foundation. As a Service Desk Analyst, you will be the first point of contact for end-users, providing exceptional customer service and technical support to resolve issues efficiently.

Key Responsibilities:

  • Provide technical support and troubleshooting for end-users via phone, email, and remote desktop
  • Resolve issues in a timely and professional manner, ensuring high levels of customer satisfaction
  • Collaborate with internal teams to resolve complex technical issues
  • Document and maintain accurate records of incidents and resolutions
  • Participate in a weekend cover rota to ensure 24/7 support for our shops and stores

Requirements:

  • Excellent customer service and communication skills
  • Extensive experience working on a busy service desk
  • Strong technical skills, including Windows OS, LAN/WAN networking, and MS Office suite
  • Previous experience with administration of users within Active Directory and remote support tools
  • Good knowledge of ticket and case management techniques

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive team environment
  • The chance to make a real difference in the lives of people affected by heart and circulatory diseases

How to Apply:

If you are a motivated and customer-focused individual with a passion for technical support, please submit your application, including your CV and a supporting statement outlining your experience and qualifications.

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