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Service Desk Analyst

2 months ago

London, Greater London, United Kingdom Involved Solutions Full time

Job Title: Service Desk Analyst

About the Role:

We are seeking a highly skilled and motivated Service Desk Analyst to join our team at Involved Solutions. As a Service Desk Analyst, you will be the first point of contact for our clients and will be responsible for providing technical support and assistance.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, email, and in-person
  • Resolve technical issues and escalate complex problems to senior technicians
  • Document and track client issues and resolutions
  • Collaborate with internal teams to resolve technical issues and improve processes
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Active Directory experience
  • Windows 10 expertise
  • MS Office proficiency
  • Exchange admin portal knowledge
  • Excellent communication and problem-solving skills

Desirable Skills:

  • Cloud experience
  • Legal experience - iManage, BigHand
  • VMware knowledge
  • MiCollab expertise

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package