Service Desk Analyst – 1st/2nd Line Support Specialist

4 days ago

London, Greater London, United Kingdom Stroke Association Full time
Service Desk Analyst – 1st/2nd Line

We are seeking a highly skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for internal customers, providing technical support and resolving IT incidents and service requests.

Key Responsibilities:
  • Provide technical support and assistance to internal customers via phone, email, and in-person.
  • Log and resolve IT incidents and service requests in a timely and efficient manner.
  • Collaborate with the Infrastructure and Service Desk Manager to ensure effective service delivery.
  • Maintain accurate records of incidents and service requests.
  • Participate in continuous improvement initiatives to enhance service delivery and customer satisfaction.
Requirements:
  • Proven experience in a service desk or technical support role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Knowledge of Microsoft technologies and software applications.

We are committed to creating a diverse and inclusive work environment. We encourage applications from individuals with lived experience of stroke and those from under-represented communities.

At the Stroke Association, we believe that everyone deserves to live the best life they can after stroke. We provide specialist support, fund critical research, and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

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