IT Support Specialist

4 days ago


London, Greater London, United Kingdom DGH Recruitment Full time

{"h1":"IT Service Desk Analyst / 1st/2nd Line Support Analyst","p":"A fantastic opportunity has arisen for an IT Service Desk Analyst / 1st/2nd Line Support Analyst to join our company on a permanent basis.","ul":"Providing a professional and consistent level of Technology support to all staffResponding to incoming incidents and requests at first point of contact reported via all mediumsEnsuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level AgreementMaintaining and updating incidents and requests in your own as well as the Service Desk ticket queuesAlerting Senior Analysts and Managers of reoccurring incidents and potential issuesKeeping customers apprised and updatedEscalating problems to the senior team members and third-party suppliers where necessary","h2":"Attributes/Skills:","ul":"Experience with a Document Management SystemKnowledge of Windows 10 and Microsoft Office 365Understanding of PC Hardware and operating systemsAwareness of using Active DirectoryExperience of logging tickets in ITSM call logging software","p":"The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist.","h3":"Summary:","p":"The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure.","p":""}



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