Customer Support Specialist

3 weeks ago


Peterborough, Peterborough, United Kingdom Entech Technical Solutions Ltd Full time
Position Overview

We are seeking a Customer Support Specialist to join our team at Entech Technical Solutions Ltd. This role is focused on providing exceptional assistance to our clients in the Mechanical Engineering Aftermarket sector.

Key Responsibilities
  • Deliver technical support to customers, ensuring their inquiries are addressed promptly and effectively.
  • Collaborate with engineering teams to resolve complex issues and enhance product performance.
  • Maintain comprehensive documentation of customer interactions and technical solutions.
  • Participate in training sessions to stay updated on product developments and industry trends.
Qualifications

The ideal candidate will possess:

  • A minimum of 3-5 years of experience in a technical support role.
  • Strong problem-solving skills and the ability to communicate technical information clearly.
  • Experience working in a hybrid environment, with flexibility to work on-site and remotely.
Compensation

This position offers competitive compensation, with pay rates structured to reflect experience and expertise.

Join us in delivering top-notch support and solutions to our valued customers



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