Product Support Specialist

4 days ago


Peterborough, Peterborough, United Kingdom Innova Solutions Full time

Job Summary

We are seeking a highly skilled Product Support Specialist to join our team at Innova Solutions. As a key member of our Product Support team, you will play a critical role in enhancing customer loyalty through effective understanding of our distribution network and direct Original Equipment Manufacturer (OEM) customer base.

Key Responsibilities

  • Customer Issue Management: Lead the resolution of customer issues from a Product Support perspective, ensuring timely and effective resolution.
  • Account Management: Manage OEM, distributor, and dealer product support accounts, identifying and addressing customer needs and requirements.
  • Warranty Management: Oversee warranty management and adjudication processes, ensuring compliance with company policies and procedures.
  • Travel Commitment: Travel up to 25% of the time to meet with customers, attend meetings, and conduct site visits.

Requirements

  • Education: University degree or equivalent experience in a related field.
  • Skills: Strong technical knowledge, excellent communication and problem-solving skills, ability to work independently and as part of a team.

What We Offer

As a Product Support Specialist at Innova Solutions, you will have the opportunity to work with a talented team, develop your skills and expertise, and contribute to the success of our company.



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