Product Support Specialist

3 weeks ago


Peterborough, Peterborough, United Kingdom Jonathan Lee Recruitment Ltd Full time £35

Position: Product Support Specialist

Location: Remote/Hybrid

Contract Rate: Up to £35/hr – Inside IR35

Are you equipped with a solid understanding of diesel engines and have a background in customer support or service account management? Jonathan Lee Recruitment Ltd is collaborating with a prominent manufacturer in the off-highway machinery sector to find a Product Support Specialist. This hybrid role offers a competitive contract rate.

A vacancy has arisen for a Product Support Specialist (also referred to as a Product Support Representative - PSR) within the Product Support division.

As the PSR, your role will be pivotal in fostering customer loyalty through a comprehensive understanding of the distribution and dealer networks, as well as direct engagement with Original Equipment Manufacturer (OEM) clients.

You will be responsible for providing the distribution team with essential customer insights that must be addressed to promote distributor product support growth, ensuring effective service capabilities and efficiency across various market segments.

Key Responsibilities:

  • Identify, analyze, and resolve customer needs and challenges within the designated territory.
  • Set and meet expectations; deliver results, propose alternative solutions, and make timely decisions.
  • Advise on strategies to enhance customer loyalty.
  • Implement decisions to support and advance product sales, dealer effectiveness, overall segment growth, new product introduction processes, and warranty policies.
  • Manage OEM Product Support accounts.
  • Oversee distributor and dealer product support accounts.
  • Lead customer issue resolution efforts.
  • Handle warranty management and adjudication.

Qualifications:

  • A university degree or equivalent experience in a relevant field.
  • Technical knowledge and understanding of diesel engines.
  • Prior experience in high-level customer interactions.
  • Experience with Six Sigma methodologies.
  • Conflict management skills.
  • Commercial acumen.

In return for your expertise and flexibility, you will receive an attractive contract rate of £35.00 per hour.

We encourage you to consider this opportunity as a Product Support Specialist with Jonathan Lee Recruitment Ltd, a well-established engineering and manufacturing recruitment consultancy.



  • Peterborough, Peterborough, United Kingdom Seismic Recruitment Full time

    Job OverviewWe are seeking a highly skilled Product Support Specialist to join our team at Seismic Recruitment. As a Product Support Specialist, you will play a critical role in ensuring the success of our clients by providing exceptional technical support and product expertise.Key Responsibilities:Provide technical assistance to distributors, dealers, and...


  • Peterborough, Peterborough, United Kingdom Seismic Recruitment Full time

    Job OverviewWe are seeking a highly skilled Product Support Specialist to join our team at Seismic Recruitment. As a Product Support Specialist, you will play a critical role in ensuring the success of our clients by providing exceptional technical support and product expertise.Key Responsibilities:Provide technical assistance to distributors, dealers, and...


  • Peterborough, Peterborough, United Kingdom Innova Solutions Full time

    Job SummaryWe are seeking a highly skilled Product Support Specialist to join our team at Innova Solutions. As a key member of our Product Support team, you will play a critical role in enhancing customer loyalty through effective understanding of our distribution network and direct Original Equipment Manufacturer (OEM) customer base.Key...


  • Peterborough, Peterborough, United Kingdom Innova Solutions Full time

    Job SummaryWe are seeking a highly skilled Product Support Specialist to join our team at Innova Solutions. As a key member of our Product Support team, you will play a critical role in enhancing customer loyalty through effective understanding of our distribution network and direct Original Equipment Manufacturer (OEM) customer base.Key...


  • Peterborough, Peterborough, United Kingdom Jonathan Lee Recruitment Ltd Full time £35

    Product Support Specialist – Remote OpportunityContract Rate: Up to £35/hr – Inside IR35Are you equipped with technical expertise in diesel engines and a background in customer support or service account management? Jonathan Lee Recruitment Ltd is collaborating with a premier manufacturer of off-highway machinery and diesel and natural gas engines to...


  • Peterborough, Peterborough, United Kingdom Innova Solutions Full time

    Job OverviewWe are seeking a highly skilled Product Support Specialist to join our team at Innova Solutions. As a key member of our Product Support team, you will play a critical role in enhancing customer loyalty and driving business growth.Key Responsibilities:Identify, analyze, and resolve customer needs and issues in assigned territoriesDevelop and...


  • Peterborough, Peterborough, United Kingdom Innova Solutions Full time

    Job OverviewWe are seeking a highly skilled Product Support Specialist to join our team at Innova Solutions. As a key member of our Product Support team, you will play a critical role in enhancing customer loyalty and driving business growth.Key Responsibilities:Identify, analyze, and resolve customer needs and issues in assigned territoriesDevelop and...


  • Peterborough, Peterborough, United Kingdom Randstad Technologies Full time

    Job OverviewElectric Product Support SpecialistRandstad Technologies is seeking a skilled Electric Product Support Specialist to join a leading global automotive engineering firm. This position focuses on supporting a cutting-edge product line as the industry transitions from traditional diesel engines to electric alternatives.In this role, you will take...

  • **Account Manager

    2 days ago


    Peterborough, Peterborough, United Kingdom Seismic Recruitment Full time

    Job Summary:We are seeking a highly skilled Technical Product Support Specialist to join our team at Seismic Recruitment. As an Account Manager, you will be responsible for providing exceptional support to our clients, ensuring their technical needs are met and exceeded.Key Responsibilities:Assist clients with technical queries, providing timely and...

  • **Account Manager

    2 days ago


    Peterborough, Peterborough, United Kingdom Seismic Recruitment Full time

    Job Summary:We are seeking a highly skilled Technical Product Support Specialist to join our team at Seismic Recruitment. As an Account Manager, you will be responsible for providing exceptional support to our clients, ensuring their technical needs are met and exceeded.Key Responsibilities:Assist clients with technical queries, providing timely and...


  • Peterborough, Peterborough, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleThis is an exciting opportunity to join the central office team in Peterborough as an HR Support Specialist. As a key member of the recruitment team, you will provide administrative support to the team and the wider HR department.Key ResponsibilitiesAnswer phone calls on behalf of the team and manage the central inbox, responding to queries and...


  • Peterborough, Peterborough, United Kingdom Seismic Recruitment Full time £26

    Position Overview Role: Technical Product Support (Engines) Location: Hybrid working model (3 days on-site / 2 days remote) Contract Type: Initial contract with potential for extension Working Hours: 37 hours per week with early finish on Fridays Compensation: £50 per hour PAYE / Up to £34.25 per hour via Umbrella contract About the Company Seismic...


  • Peterborough, Peterborough, United Kingdom RELIANT RESOURCING LIMITED Full time

    Job Summary:Reliant Resourcing Limited is seeking a highly motivated and skilled Production Coordinator to join our team working the night shift at one of the most advanced production facilities in the UK.Key Responsibilities:Provide support to Shift Leaders in delivering daily production targets, while upholding our high standards of quality, safety, and...


  • Peterborough, Peterborough, United Kingdom Adecco Full time

    Job Summary: We are seeking a highly motivated and detail-oriented Production Operative to join our dynamic production team at Adecco. As a key member of our team, you will play a crucial role in ensuring the efficient and safe on-line packing of products.Key Responsibilities:Carry out on-line packing in an efficient and safe manner, adhering to company...


  • Peterborough, Peterborough, United Kingdom Reed Specialist Recruitment Full time

    Job Title: Amazon PPC SpecialistJob Type: Full-timeCompany: Reed Specialist RecruitmentAbout the Company: Reed Specialist Recruitment is a leading recruitment agency specializing in placing top talent in various industries.About the Role:We are seeking an experienced Amazon PPC Specialist to join our team. As a PPC Specialist, you will be responsible for...


  • Peterborough, Peterborough, United Kingdom Reed Specialist Recruitment Full time

    Job Title: Amazon PPC SpecialistJob Type: Full-timeCompany: Reed Specialist RecruitmentAbout the Company: Reed Specialist Recruitment is a leading recruitment agency specializing in placing top talent in various industries.About the Role:We are seeking an experienced Amazon PPC Specialist to join our team. As a PPC Specialist, you will be responsible for...


  • Peterborough, Peterborough, United Kingdom Client Full time

    Product Support Engineer (Automotive/Vehicles) Peterborough, Cambridgeshire £30 - £35 per hour (Umbrella) Inside IR35 12 month initial contract with long term extension opportunitiesExcellent opportunity for someone with a background working with vehicles who is looking to step into a customer facing technical support role working with international...


  • Peterborough, Peterborough, United Kingdom Actalent Full time

    Position OverviewAs a Product Quality Specialist, you will play a crucial role in ensuring the successful execution of product support for innovative product development, market launch, product performance, and enhancements. This position will involve taking direct responsibility for a significant product line within the E+ES portfolio, focusing on achieving...


  • Peterborough, Peterborough, United Kingdom Entech Technical Solutions Ltd Full time

    Mechanical Support SpecialistJoin our team at Entech Technical Solutions Ltd as a Mechanical Support Specialist. We are seeking a candidate with a solid background in technical support, specifically within the realm of mechanical engineering for aftermarket products. The ideal candidate will possess 3-5 years of relevant experience.Key Responsibilities:-...


  • Peterborough, Peterborough, United Kingdom Talent RockIt Ltd Full time

    Join Our Team as a Print Production SpecialistTalent RockIt Ltd is collaborating with a prominent national printing organization to enhance their skilled manufacturing workforce. We are seeking individuals with a background in printing, specifically those who have experience as Printers, Press Technicians, or Operators in Web Offset, Newspaper printing, or...