German Customer Relations and Sales Coordinator

3 weeks ago


Broadstone, Dorset, United Kingdom IMI Thompson Valves Full time

Position: Customer Relations and Sales Coordinator - Bilingual in English and German

Type: Full-time, Permanent

Benefits: 25 Days Annual Leave, 8% Pension Contribution, Life Insurance, Employee Share Scheme, Health Cash Plan, Cycle to Work Initiative, Financial Wellness Support, Employee Assistance Program, Onsite Health Services, Uniform Provision

Company Overview:
IMI Thompson Valves is a leader in the field of motion and fluid control technologies, dedicated to fostering a sustainable future and enhancing the quality of life for our clients and communities. Our mission is to achieve Breakthrough Engineering for a Better World, and we pride ourselves on our collaborative team culture that has been the cornerstone of our success for over 150 years.

Role Overview:
We are seeking a Customer Relations and Sales Coordinator who is passionate about delivering exceptional customer service. The ideal candidate will have experience in managing customer interactions via phone and email, processing orders, updating clients on order statuses, and ensuring the highest standards of service are met.

Key Responsibilities:
As a vital member of our team, you will be responsible for:

  • Managing incoming communications through emails and phone calls, taking appropriate actions to address inquiries.
  • Ensuring compliance with relevant export control and commercial regulations.
  • Professionally handling customer complaints and escalating issues as necessary.
  • Coordinating with Dispatch, Assembly, and Production teams to facilitate order progress and delivery.
  • Providing administrative assistance to various departments as needed.

Qualifications:
To be considered for this role, candidates should possess:

  • A minimum of 4 GCSEs, including Grade C or above in English and Mathematics, or equivalent qualifications/experience.
  • Fluency in both English and German, with strong written and verbal communication skills.
  • Proven experience in a customer service role.
  • Familiarity with JDE or similar CRM systems, with the capability to process orders and quotations.
  • Proficiency in Microsoft Office Suite, including PowerPoint, Email, Word, and Excel.

No recruitment agencies, please.



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