Helpdesk Coordinator

Job title: Service Coordinator / Helpdesk Coordinator

Location: Poole sopers lane BH17 7ER

Contract length: 6 months initial contract

Rate: £12/hour PAYE

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting

for a Service Coordinator on behalf of a global leader in the market of Intelligent Transport Systems (ITS).

In this role you will be managing phone calls, faults, appointment booking for engineers, e-mails and queries as they come in and at times it can be very busy so being able to work as part of a team as well as independently and the ability to organise yourself and prioritise is key for this role.

Areas of responsibility and tasks:

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Ensuring that all faults are reported and dispatched appropriately to support high levels of operational productivity. Paying close attention to relevant contract information.

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Developing an acute understanding of our customer’s requirement in order to work in a fast paced, challenging environment

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E-mail handling, managing emails that come into the mailbox and acting according to the relevant contract and responding in a professional manner.

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Managing engineers faults and workload by booking appointments using the booking system.

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Take calls from customers and engineers

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Assisting local field management with contract queries and admin tasks.

The key competencies and capabilities for this role are:

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PC skills are essential and ideally experience of using Outlook, Word and Excel is desirable.

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Excellent communication skills both verbal and written are essential.

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Good attention to detail along with the ability to remain composed when working under pressure is essential.

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Customer facing experience is desirable.

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Ability to work independently and on own initiative, take ownership of a tasks and incidents until completion

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Ability to build relationships with colleagues & customers

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Excellent Organisational skills

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A self-motivator who can demonstrate good initiative

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Problem solving skills

Required experience

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Previous administration and coordination experience is desirable

We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration