Crisis Response Coordinator

3 weeks ago

London, Greater London, United Kingdom Smart DCC Full time

Position Overview

Crisis Manager at Smart DCC

Location: London

Salary: Competitive with Benefits

Role Summary

We are looking for a skilled Crisis Manager to enhance our Business Resilience division and spearhead our crisis management initiatives. This position is crucial for aligning crisis management practices with Smart DCC's goals and adhering to industry standards.

Key Responsibilities

• Assist the Head of Business Resilience in formulating a robust Business Resilience framework, concentrating on Crisis Management strategies that comply with internal guidelines and ISO 22361 and 22301 standards.

• Direct the development and upkeep of Crisis Management Plans, playbooks, and process diagrams, working closely with Internal and External Communications to craft precise messaging and press releases.

• Clarify roles and responsibilities within the Crisis Management Team (CMT) through training sessions, awareness initiatives, and regular crisis simulations.

• Organize and execute crisis drills in accordance with DCC policies and ISO 22361 standards to bolster the capabilities of the CMT.

• Provide assistance during crisis situations, coordinating with internal departments, governmental bodies, industry collaborators, and service providers for an effective crisis response.

• Conduct post-crisis debriefs and assessments to pinpoint improvement areas and suggest revisions to crisis management strategies and protocols.

• Stay informed on industry trends, risks, and best practices to adapt crisis management approaches accordingly, collaborating with internal teams and stakeholders.

Candidate Profile

• Minimum of 3 years' experience in managing incidents and crisis situations.

• Over 3 years of experience in designing and executing crisis management exercises.

• Proven ability in stakeholder management across various seniority levels, with knowledge of Business Resilience fields, including Business Continuity and Disaster Recovery.

• Familiarity with ISO 22301, ISO 22361, and BCI Good Practice Guidelines is preferred.

• A relevant academic background is advantageous.

• Strong decision-making skills, particularly under pressure.

• Strategic mindset with the ability to formulate comprehensive crisis management strategies.

• Exceptional communication skills for effectively conveying information to stakeholders.

• Adaptability and flexibility in responding to evolving crisis situations.

• Strong problem-solving abilities to address root causes effectively.

• Skills in team building and motivation to foster confidence and maintain morale within the team.

About Smart DCC

At Smart DCC, we are committed to enhancing connectivity across Britain, enabling smarter and more sustainable living. Our mission drives us daily, and our success is attributed to our dedicated workforce. Each member contributes uniquely to our vision, and we empower you to unleash your potential. We value collaboration and accountability, encouraging you to challenge norms and initiate change. Whether through meaningful work, career growth, or personal development, we provide the support necessary for your success. Our secure network for smart meters is revolutionizing Britain's energy landscape and aiding in the fight against climate change.

Employee Benefits

The success of Smart DCC relies on our people. We prioritize creating a workplace where you feel valued, healthy, and fulfilled. In this role, you will have access to a variety of benefits tailored to your lifestyle.

If you have any inquiries before submitting your application, please reach out to us. Your application will be thoroughly reviewed, and we will keep you informed about its status.

Discover the potential within you at Smart DCC.

Next Steps

Click 'Apply now' to complete our brief application process, allowing us to learn more about you.

As a Disability Confident employer, Smart DCC is dedicated to ensuring an inclusive and accessible recruitment experience. If you require any adjustments or have questions regarding the application process, please contact us.

Capita Opportunity Statement

Our parent company, Capita Plc, is a leading provider of technology-enabled business services in the UK. We strive to improve the lives of millions daily, which is only possible with the right talent. We foster an open and honest work environment where everyone is respected for their individuality. We encourage continuous learning and improvement, knowing that collaboration leads to better outcomes. With diverse opportunities across various sectors, you can develop your career in numerous directions. We are committed to supporting your growth and providing the necessary resources for your success.

Our Values

Make a Difference

We believe in our mission. Together, we operate as one team, constantly seeking ways to enhance DCC's role in a sustainable future.

Act with Integrity

We treat everyone with kindness and respect, honoring our commitments to our clients. If something feels amiss, we speak up.

Be Accountable

Our word is our bond. We are clear about our responsibilities and take initiative while respecting established processes.

Rewards & Benefits

Enjoy Perks that Matter

Personal Development Opportunities

Our training and development programs are designed to help you reach your full potential, from regular one-on-ones to professional qualifications.

Group Income Protection

This provides a continuous income if you are unable to work due to illness or injury for more than 26 weeks.

Pension Plans

Our Capita Choice partners will match your pension contributions up to 5%, depending on your plan and tenure with us.

Flexible Holidays

Need additional time off? You can purchase extra leave beyond the standard 25 days to recharge, spend time with family, or travel.

Cycle to Work Scheme

We promote sustainability. If you choose to cycle to work, we offer salary sacrifice options for tax-efficient gear loans.

Flexible Working Arrangements

As we adapt to new norms, we can assist you in finding a hybrid working model that suits you and your team best.

  • Crisis Response Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Smart DCC Full time

    Position Overview Crisis Manager at Smart DCC Location: London Salary: Competitive with additional benefits Role Summary We are in search of a skilled Crisis Manager to enhance our Business Resilience division and spearhead our crisis management initiatives. This position is crucial for aligning crisis management practices with the...

  • Crisis Response Coordinator

    3 weeks ago

    London, Greater London, United Kingdom ION Full time

    Position Overview:We are currently seeking a dedicated professional to become a vital part of ION's specialized team. As a Crisis Management Lead, you will play a crucial role in establishing and executing the crisis management framework across the ION Markets division.The successful candidate will possess a robust background in developing crisis management...

  • Assistant Store Manager

    24 hours ago

    London, Greater London, United Kingdom Crisis Full time

    Crisis is a leading national charity dedicated to ending homelessness. Our 10-year strategy aims to make homelessness a rarity in the UK.We are seeking an experienced Assistant Shop Manager to join our team at our Ealing shop in West London. This is a fantastic opportunity to make a meaningful contribution and drive positive social impact.The successful...

  • Financial Operations Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Crisis Full time

    About UsCrisis is a national charity dedicated to supporting individuals facing homelessness. We believe that homelessness can be eradicated, and we are committed to achieving this goal together.Role OverviewWe are looking for a Finance Coordinator to join our central Finance team at Crisis. In this pivotal position, you will contribute significantly to our...

  • Crisis Response Specialist

    3 weeks ago

    London, Greater London, United Kingdom Smart DCC Full time

    Position Overview Crisis Manager at Smart DCC Location: London Salary: Competitive with Benefits Role Summary We are in search of a seasoned Crisis Manager to enhance our Business Resilience division and spearhead our crisis management initiatives. This position is crucial for aligning crisis management protocols with Smart DCC's goals...

  • Director of Crisis Skylight London

    7 days ago

    London, Greater London, United Kingdom Crisis Full time

    About the RoleCrisis Skylight London is a leading organization in the field of homelessness services, dedicated to providing innovative and effective solutions to end homelessness. We are seeking a highly experienced and skilled Director to lead our team in London, driving strategic partnerships and influencing key stakeholders to achieve our mission.Key...

  • Supporter Engagement Assistant

    3 hours ago

    London, Greater London, United Kingdom Crisis UK Full time

    About the RoleCrisis UK is a national charity dedicated to ending homelessness. We are seeking a highly skilled and enthusiastic individual to join our Fundraising Department as a Supporter Engagement Assistant.Key ResponsibilitiesDeliver exceptional customer service to supporters and members of the public through various channels, ensuring a memorable...

  • Media Communications Specialist

    19 hours ago

    London, Greater London, United Kingdom Crisis Full time

    About the RoleCrisis, a national charity dedicated to ending homelessness, is seeking a skilled Media Officer to join its team. As a key member of the organization, you will play a crucial role in securing impactful media coverage that raises awareness of Crisis's influencing campaigns and fundraising events.The ideal candidate will have experience working...

  • Head of Compliance and Governance

    7 days ago

    London, Greater London, United Kingdom Crisis Full time

    About the RoleThe Head of Compliance, Risk and Governance role at Crisis is a challenging and rewarding position that requires a strong leader to ensure the organization adheres to all legal, regulatory, and ethical standards.As a key member of the senior leadership team, you will be responsible for leading the Governance, Compliance and Risk team to build...

  • E-Commerce Assistant

    21 hours ago

    London, Greater London, United Kingdom Crisis Full time

    About the RoleCrisis, a leading national charity, is seeking an E-Commerce Assistant to support the delivery of its ambitious Bricks & Clicks strategy. As part of our 10-year strategy to end homelessness, this role will play a crucial part in bringing the Crisis brand to life through commercially viable products and multiple income streams.Key...

  • Mental Health Nurse

    2 weeks ago

    London, Greater London, United Kingdom East London NHS Foundation Trust Full time

    About the Role We are seeking a dedicated and compassionate Mental Health Nurse to join our dynamic Home Treatment and Crisis Assessment Team within East London NHS Foundation Trust. This multi-disciplinary team provides urgent triage, comprehensive crisis assessments, and short-term home-based treatment for adults experiencing mental health crises in the...

  • Marketing Strategy Lead

    3 weeks ago

    London, Greater London, United Kingdom Crisis Full time

    About CrisisCrisis is a national charity dedicated to supporting individuals facing homelessness. Our mission is to eradicate homelessness through a comprehensive 10-year strategy initiated in 2024. We believe that homelessness is not an unavoidable fate, and with collective effort, we can bring it to an end.Role OverviewAs a Marketing Officer at Crisis, you...

  • Licensing Manager

    6 days ago

    London, Greater London, United Kingdom Crisis Full time

    About the RoleWe are seeking an experienced Licensing Manager to join our team at Crisis, a national charity dedicated to ending homelessness. As a key member of our e-commerce business, you will play a crucial role in shaping our licensing strategy and driving growth through strategic partnerships.Key ResponsibilitiesDevelop and implement licensing...

  • Licensing Manager

    6 days ago

    London, Greater London, United Kingdom Crisis Full time

    About the RoleWe are seeking an experienced Licensing Manager to join our team at Crisis, a national charity dedicated to ending homelessness. As a key member of our e-commerce business, you will play a crucial role in shaping our licensing strategy and driving growth through strategic partnerships.Key ResponsibilitiesDevelop and implement licensing...

  • Principal Analyst for International Crisis Response

    3 weeks ago

    London, Greater London, United Kingdom Mercy Corps Full time

    Position OverviewLocation: United Kingdom or The Netherlands. Candidates must possess valid and unrestricted work authorization in either location at the time of application.Employment Type: Full-time, RegularTravel Requirements: Occasional travel expected, with potential single trips lasting up to two months.Compensation: The initial salary range for this...

  • Senior Housing Coach

    3 weeks ago

    London, Greater London, United Kingdom Crisis Full time

    About CrisisCrisis is a national charity dedicated to supporting individuals facing homelessness. Our mission is to eradicate homelessness through strategic initiatives and collaborative efforts.Position: Lead Worker (Housing Coach) - internally recognized as Lead Worker (Coaching)Contract Type: Fixed-term contract for 12 months, covering parental leave.Role...

  • Senior Marketing Strategist

    3 weeks ago

    London, Greater London, United Kingdom Crisis Full time

    About CrisisCrisis is a national charity dedicated to addressing homelessness. Our mission is clear: we believe that homelessness can be eradicated, and we are committed to making this vision a reality.Role OverviewAs a Strategic Marketing Manager at Crisis, you will play a pivotal role in executing a cohesive and strategic marketing plan that aligns with...

  • Senior Housing Coach

    3 weeks ago

    London, Greater London, United Kingdom Crisis Full time

    About CrisisCrisis is a national charity dedicated to supporting individuals facing homelessness. Our mission is to implement a comprehensive strategy aimed at eradicating homelessness over the next decade. We believe that with collective effort, we can achieve this goal.Position Overview:The role of Lead Worker (Housing Coach) is pivotal in assisting...

  • Senior Housing Coach

    3 weeks ago

    London, Greater London, United Kingdom Crisis Full time

    About CrisisCrisis is a national charity dedicated to supporting individuals facing homelessness. Our mission is clear: we aim to eradicate homelessness through a comprehensive 10-year strategy that empowers individuals and communities.Position OverviewThe role of the Lead Worker (Housing Coach) is pivotal in our efforts to assist those experiencing...

  • Senior Marketing Strategist

    3 weeks ago

    London, Greater London, United Kingdom Crisis Full time

    About CrisisCrisis is a national charity dedicated to addressing homelessness. In our pursuit of a comprehensive 10-year strategy aimed at eradicating homelessness, we firmly believe that it is not an unavoidable fate. Together, we can achieve this goal.Role OverviewAs a Marketing Officer at Crisis, you will play a pivotal role in supporting the marketing...