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Crisis Response Specialist

2 months ago

London, Greater London, United Kingdom Smart DCC Full time

Position Overview

Crisis Manager at Smart DCC

Location: London

Salary: Competitive with Benefits

Role Summary

We are in search of a seasoned Crisis Manager to enhance our Business Resilience division and spearhead our crisis management initiatives. This position is crucial for aligning crisis management protocols with Smart DCC's goals and adhering to industry-leading practices.

Key Responsibilities

· Assist the Head of Business Resilience in crafting a robust Business Resilience framework, emphasizing Crisis Management strategies in line with internal regulations and ISO 22361 and 22301 standards.

· Direct the development and upkeep of Crisis Management Plans, playbooks, and flowcharts, while collaborating with Internal and External Communications to produce clear messaging and press announcements.

· Clarify roles and responsibilities within the Crisis Management Team (CMT) through training, awareness initiatives, and regular crisis simulations.

· Organize and execute crisis simulations that comply with DCC policies and ISO 22361 standards to bolster the CMT's skills.

· Provide assistance during crisis situations, coordinating with internal teams, governmental bodies, industry collaborators, and service providers for effective crisis management and teamwork.

· Conduct post-crisis debriefs and assessments to pinpoint improvement areas and suggest revisions to crisis management strategies and procedures.

· Stay informed on industry trends, risks, threats, and best practices to refine crisis management strategies, collaborating with internal teams and stakeholders as necessary.

Candidate Profile


• Minimum of 3 years of experience in managing incidents and crisis situations.


• Over 3 years of experience in designing and executing crisis management simulations.


• Proven stakeholder management experience across various seniority levels. Knowledge of Business Resilience fields, including Business Continuity and Disaster Recovery.


• Familiarity with ISO 22301, ISO 22361, and BCI Good Practice Guidelines is advantageous.


• Academic qualifications in relevant fields are a plus.


• Decisive: Capable of making critical decisions promptly.


• Composed under Pressure.


• Strategic Thinker: Able to formulate comprehensive crisis management strategies.


• Exceptional Communication Skills: Proficient in conveying information clearly to stakeholders.


• Adaptable and Flexible: Able to adjust during and after crisis scenarios.


• Strong Problem-Solving Skills: Effectively addressing root causes.


• Team Building and Motivation: Capable of inspiring confidence and maintaining team morale.

About Smart DCC

At Smart DCC, we are committed to enhancing connectivity across Britain, enabling smarter and more sustainable living. Our mission drives us daily, and it is our people who make it possible. Each member of our team contributes uniquely to our success, and we empower you to unleash your potential. Here, we rely on one another and uphold accountability. You have the opportunity to challenge norms and effect change, take initiative, and enjoy meaningful responsibilities. Whether through impactful work, contributing to our growth, or shaping your career path – we provide the support you need to achieve your goals. Our secure network for smart meters is revolutionizing Britain's energy landscape and aiding the fight against climate change; we invite you to be part of this transformative journey.

Employee Benefits

The ongoing success of Smart DCC is rooted in our people. We prioritize creating a workplace where you feel valued, healthy, and fulfilled. In this role, you will have access to a variety of benefits tailored to your lifestyle.

For any inquiries before submitting your application, please reach out to us. Your application will be thoroughly reviewed, and we will keep you informed about its status.

Join Smart DCC and discover your potential.

Next Steps

Click 'Apply now' to complete our brief application process, allowing us to learn more about you.

As a Disability Confident employer, Smart DCC is dedicated to ensuring an inclusive and accessible recruitment experience. If you require any adjustments or need this job advertisement in an alternative format, please contact us.

Capita Opportunity Statement

Our parent company, Capita Plc, is a leading UK provider of technology-enabled business services. We strive to enhance the lives of millions daily, achievable only with the right talent working towards a common goal. We foster an open and honest work environment where individuals can be authentic, and diversity is celebrated. We continuously challenge each other to learn and grow, as we recognize that collaboration leads to superior outcomes. With a diverse range of businesses and sectors, you will have opportunities to advance your career in various directions. You will also join a network of 63,000 experienced, innovative, and dedicated professionals across multiple disciplines. Numerous opportunities exist for skill development and career progression, and we will provide the necessary support to help you succeed. Our aim is to create better outcomes for you.

Our Values and Behaviors

Make a Difference

We are committed to our purpose. Together, we operate as one team, consistently seeking ways to enhance DCC's role in a low-carbon future.

Act with Integrity

We treat everyone with kindness, consideration, and respect. We honor our commitments to our clients. If something feels amiss, we speak up.

Be Accountable

You can rely on our commitments. We are clear about our responsibilities and take initiative while respecting established processes.

Rewards & Benefits

Enjoy Perks that Matter

Personal Development Opportunities

Our training and development programs are designed to help you reach your full potential – from regular one-on-ones to professional qualifications.

Group Income Protection

Provides continuous income if you are unable to work due to illness or injury for over 26 weeks.

Pension Plans

Our Capita Choice partners will match your pension contributions up to 5%, depending on your plan and tenure with us.

Flexible Holidays

Need additional time off? Increase your standard 25 days of leave by purchasing extra days to relax, spend time with family, or travel.

Cycle to Work Scheme

We promote sustainability. If you prefer cycling to work, we will provide the necessary equipment through a salary sacrifice scheme to make it tax-efficient.

Flexible Working Arrangements

As we adapt to a new normal, we can assist you in finding a hybrid working pattern that best suits you and your team.