Surgical Administrative Coordinator
4 weeks ago
Position Overview
We are pleased to announce a vacancy within the Surgical Operational Team for a Surgical Administrative Coordinator. This role is ideal for a motivated, innovative individual with proven administrative skills, dedicated to supporting the Surgery Care group.
Key Responsibilities
- Efficiently manage and respond to all incoming telephone communications directed to the operational management office.
- Accurately relay telephone messages to the relevant operational manager.
- Ensure precise entry, updates, and modifications of patient-related data within the electronic patient administration system.
- Execute directives from Surgical Operational Managers concerning surgical patient flow, transfer to another area, and discharge processes.
- Collaborate with consultant medical personnel and their teams as required.
- Adhere to all Trust and Local policies and procedures, particularly regarding confidentiality and the secure handling of sensitive information.
- Maintain professionalism and a positive demeanor when managing confidential or sensitive data.
About Our Organization
At University Hospitals Plymouth NHS Trust, we prioritize our people, recognizing that every staff member plays a vital role in our mission. Our patients are central to our operations, and we are committed to fostering a culture of innovation, clinical excellence, and exceptional customer service. We offer numerous opportunities for professional growth in a dynamic and progressive environment.
We value work-life balance and welcome inquiries regarding flexible working arrangements for our advertised positions. We encourage applications from individuals of diverse backgrounds, as we believe that diversity enhances our teams.
Job Requirements
- Respond promptly and courteously to all telephone inquiries received in the operational management office.
- Accurately communicate messages to the appropriate operational manager.
- Maintain the integrity of patient information by ensuring accurate data entry and updates in the electronic patient administration system.
- Follow through on instructions from Surgical Operational Managers regarding patient flow and discharge processes.
- Engage with consultant medical staff and their teams as necessary.
- Comply with all Trust and Local policies, particularly those related to confidentiality and data security.
- Handle confidential information with professionalism and care.
Qualifications and Skills
Essential
- Strong written and verbal communication skills.
- Demonstrated experience in an administrative or clerical role within a clinical environment.
Desirable
- Familiarity with patient management systems.
Competencies
Essential
- A patient-centered approach.
- Excellent organizational skills with the ability to prioritize tasks effectively.
Desirable
- Capability to collaborate across multiple teams.
Educational Background
Essential
- GCSEs in English and Mathematics at level 4-9 (A-C) or equivalent relevant experience.
Desirable
- Proficiency in keyboard skills.
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