Customer Service Representative

2 months ago

Ashbourne, Derbyshire, United Kingdom FatFace Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As the face of our business, you will be responsible for providing exceptional service to our customers, ensuring they have a memorable experience with us.

Key Responsibilities
  • Greet and thank customers in a warm and friendly manner, ensuring they have had a positive experience with us.
  • Provide exceptional service at all times, utilizing your knowledge to help customers find the best products to suit their needs.
  • Efficiently process sales, orders, and refunds at the tills.
  • Process deliveries and help get new stock onto the shop floor.
  • Maintain a clean and tidy shop floor and back of house.
  • Stay up-to-date with company activity and promotions.
  • Support floor moves, sale set-ups, and launches.
  • Adhere to all company policies and procedures.
  • Ensure GDPR procedures are followed at all times.
Competencies
  • Deliver excellent customer service standards, focusing on customer needs and satisfaction.
  • Exhibit a passionate commitment and enthusiasm for the FatFace brand, demonstrating our brand vision and values.
  • Align yourself with the company's social and environmental mission and champion actions that you can directly impact.
  • Provide a personal, genuine, and authentic approach.
  • Act with integrity, demonstrating a passion for, interest in, and understanding of others.
  • Value and respect the team at all levels, getting on well with everyone around you.
  • Play an active and positive part in the team, embracing every opportunity to be a part of what's going on.
  • Enhance relationships with appropriate use of humor and tailoring your approach for each individual interaction.
  • Proactively offer customers alternative ways to buy across our multichannel proposition.
  • Deliver on operational standards to maintain expected requirements across all core components.
Requirements
  • Experience in a customer service environment is desirable but not essential.
  • Excellent interpersonal and communication skills.
  • A positive can-do attitude.
  • Ability to work productively in a high-pressure environment.
  • Confidence in taking the initiative and working under your own direction at times.
  • A team player.
  • Great time management.
About Us

FatFace is a leading fashion brand that values style, positivity, and inclusivity. We believe life is for living and strive to bring style and positivity to our customers' lives through our clothes and values. We promote equality and inclusion within our workforce and strive to create an environment free from prejudice and marginalization.

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