Customer Service Representative

1 week ago


Ashbourne, Derbyshire, United Kingdom Nutreco Full time
Job Overview

Nutreco, a global leader in Animal Nutrition and Aquaculture, is seeking a highly motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional service.

Key Responsibilities:

  • Develop and maintain trusted relationships with key stakeholders among client portfolios
  • Administer client orders with accuracy and timeliness, ensuring requirements are met
  • Collaborate with internal teams to address client needs and resolve issues
  • Act as the primary point of contact for client complaints and escalate issues as necessary
  • Provide expert advice on creating optimal supply solutions for clients

Requirements:

  • Proven track record in customer service with experience in establishing and maintaining strong relationships
  • Excellent attention to detail and organizational skills
  • Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint
  • Calm and confident communication style
  • Strong client-facing and communication skills
  • Troubleshooting and complaint resolution management skills
  • Familiarity with CRM systems and practices
  • Ability to work in a fast-paced environment with flexibility to adapt to changing priorities

About Nutreco:

Nutreco is a global leader in Animal Nutrition and Aquaculture, employing over 11,000 people in 35 countries. With a proven track record of success, we are committed to delivering exceptional service to our clients and driving business growth.



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