Front of House Coordinator

3 weeks ago

London, Greater London, United Kingdom Searcys Full time £29,350
Company Overview

Searcys is a prestigious catering and restaurant brand with a rich history dating back to 1847. Renowned for our exceptional Champagne Bars, Restaurants, and exquisite Event Venues, we operate in iconic locations across the UK. Our commitment to excellence in service, quality, and innovation is evident in every facet of our operations. We value individuality and embrace the diversity of our teams, recognizing that they are the foundation of our success.

As a Front of House Coordinator, you will enjoy a range of industry-leading benefits, including:

  • 50% discount across Searcys venues
  • Enrollment in the Searcys pension scheme
  • Up to 30 days of annual leave (dependent on job role)
  • Access to everyday discounts and communication portal
  • Employee assistance program
  • Enrollment in Searcys Champagne School
  • Complimentary meals during shifts
  • A day off to celebrate your birthday
  • A day off to volunteer for a charity of your choice
  • TRONC
Role Overview

APPLICANTS MUST HAVE VALID RIGHT TO WORK IN THE UK

  • Full-time position
  • Salary up to £14 per hour

We are currently seeking a personable Front of House Coordinator to join our team at Searcys. In this role, you will be instrumental in ensuring the efficient operation of the reception area, adhering to Searcys' standards and client expectations at all times. Your responsibilities will include managing administrative tasks, handling phone inquiries, and processing reservations, as well as attending to guests' needs. You will also play a key role in hosting busy dining services in our restaurant and bar.

Key Responsibilities:

  • Welcome all guests upon arrival, ensuring they feel valued and appreciated.
  • Adhere to all check-in and check-out protocols, including registration and reservations.
  • Manage reservations and verify that all details are accurate.
  • Promote and upsell venue facilities whenever possible.
  • Record and distribute messages promptly and ensure they are charged accordingly.
  • Verify identification of all individuals entering the venue as required.
  • Maintain a clean and organized reception area at all times.
  • Communicate with management and team members if assistance is needed.
  • Relay any customer feedback to the appropriate manager.
  • Host the restaurant and bar with professionalism and a welcoming demeanor.
Qualifications
  • Proven experience in delivering exceptional 5-star service in a corporate or hospitality setting.
  • Previous experience in a reception or hosting role is advantageous but not mandatory.
  • Strong organizational skills.
  • Excellent communication abilities.
  • Proficient in computer usage.
  • Demonstrated proactive approach to tasks.
  • Ideally, experience with ad-hoc administrative duties.
  • Strong problem-solving capabilities.
Additional Information

At Searcys, we are passionate about the hospitality industry and strive to create a dynamic work environment that celebrates the unique strengths of our team members. If you share our enthusiasm for delivering outstanding service, we invite you to consider joining our team.

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