Customer Service Connection Specialist

3 weeks ago

Coventry, Coventry, United Kingdom Severn Trent Full time

Department: Developer Services

Salary (£): Competitive

Are you seeking a fulfilling career that contributes positively to the community? Look no further than Severn Trent Water. Our award-winning and innovative organization is home to a dedicated team that is passionate about making a significant impact on the environment. We provide a diverse array of roles and development opportunities, ensuring there is something for everyone. Whether you are just beginning your career or aiming to elevate it, we have the resources and support necessary for your success.

In Developer Services, we are devoted to delivering exceptional service to our clients. We take pride in being recognized as a leading service provider in our industry. However, we are not satisfied with merely being good; our goal is to excel in every aspect of our operations by being user-friendly, offering value for money, and fostering a fantastic workplace culture. To realize this ambition, we require talented individuals who are eager to contribute to our mission. If you are in search of a role that is both challenging and rewarding, we would love to hear from you.

Position Overview:

We are in search of a Design Technician to join our Developer Services team on a fixed-term contract. In this role, you will provide outstanding customer service to clients seeking to connect to our Waste network and manage sewer connection applications from initiation to completion.

Key Responsibilities:

  • Deliver exceptional customer service by addressing client inquiries and providing effective solutions.
  • Evaluate the design of new sewer connections and oversee the adoption of new sewer systems.
  • Collaborate with Field Inspectors to confirm approved connections and resolve any issues that arise.
  • Adhere to Service Level Agreements (SLAs) to ensure timely and accurate service delivery.
  • Assist with billing inquiries and respond to questions from legal representatives.

Your work will be based at our headquarters, with typical hours being Monday to Friday. We are open to flexible and part-time arrangements, and some travel may be required to meet with Field Inspectors.

Qualifications:

We are looking for candidates with a background in customer service who are comfortable communicating with clients over the phone. You should possess strong listening skills, the ability to analyze information, and a proactive approach to problem-solving.

While we will provide the necessary technical training regarding our Waste Networks, any prior experience in this area will be considered an advantage. We value the right attitude and character, and we welcome individuals from diverse backgrounds who are ready to make a difference.

Benefits:

At Severn Trent, we believe in building careers, not just jobs. We offer a comprehensive benefits package that recognizes and rewards your contributions, along with award-winning training programs to help you reach your full potential. Here are some of the benefits you can expect:

  • Generous holiday allowance plus bank holidays, with options to buy or sell additional days.
  • Annual bonus scheme based on company performance.
  • Leading pension scheme with matched contributions.
  • Sharesave program allowing you to purchase company shares at a discounted rate.
  • Dedicated training and development opportunities through our 'Academy.'
  • Electric vehicle scheme and various retail discounts.
  • Family-friendly policies, including paid maternity and adoption leave.
  • Two volunteering days per year to give back to the community.

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