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Apprentice Customer Service Specialist

2 months ago

Coventry, Coventry, United Kingdom Coventry Building Society Full time
About the Role

We are seeking a friendly and helpful individual to join our Customer Service Contact Centre as an Apprentice Customer Service Specialist. This is a 15-month programme that will require commitment to both work and the study of a professional qualification.

Key Responsibilities
  • Provide excellent customer service to a diverse range of customers via telephone.
  • Deal with customer inquiries and resolve issues in a timely and effective manner.
  • Update customers on their accounts and complete transactions over the phone.
  • Support customer enquiries through accurate and efficient inputting of information.
  • Work collaboratively with colleagues to achieve team goals and objectives.
Requirements
  • Grade 4, GCSE C or equivalent in Maths and English.
  • Good communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Confidence in dealing with a diverse range of customers.
What We Offer
  • 25 days holiday plus Bank Holidays.
  • Ability to buy and sell holiday allowance.
  • Annual pay review.
  • Personal pension.
  • Annual Success Share scheme.
  • Maternity, paternity and shared parental leave.
  • Extensive wellbeing support.
  • 'My Lifestyle' retail discounts.
  • Service recognition.
About Us

Coventry Building Society is a mutual organisation that has always worked together to improve the lives of others. We are committed to equality and diversity, and we welcome applications from all candidates who share our values.

We are a 'Great Place to Work' and we offer a range of benefits and support to our employees. We are serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think.