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Customer Service Specialist

2 months ago


Coventry, Coventry, United Kingdom JD Sports Full time

Job Overview:

As a valued member of the JD Sports team, you will play a crucial role in delivering exceptional customer service and driving sales growth. Your primary responsibility will be to ensure that customers receive a personalized and engaging experience every time they visit our stores. You will work closely with the store team to maximize sales, achieve targets, and maintain a high level of customer satisfaction.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Drive sales growth by utilizing in-store devices, offering product recommendations, and promoting add-on sales.
  • Maintain a high level of product knowledge, ensuring that customers are informed about our latest products and services.
  • Assist in visual merchandising, ensuring that store displays are visually appealing and well-maintained.
  • Work collaboratively with the store team to achieve sales targets and maintain a positive store environment.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Flexibility to work weekends and holidays.
  • Basic computer skills and familiarity with in-store devices.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • Staff discount on JD Group and other brands within the organization.
  • Incremental holiday allowance.