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Customer Service Representative
1 month ago
About the Role
We are seeking a skilled Customer Service Specialist to join our team at MSX International. As a key member of our Client Relationship Centre, you will play a vital role in delivering exceptional customer service to our clients.
Key Responsibilities
- Provide timely and effective responses to customer inquiries via multiple channels, including Chat and Social Media.
- Work closely with internal teams to resolve customer issues and ensure seamless service delivery.
- Record and document customer interactions and resolutions.
What We Offer
As a Customer Service Specialist at MSX International, you will enjoy a competitive salary of up to £28,000, paid business mileage, and a comprehensive benefits package, including annual leave days, a company contributory pension plan, and global career development opportunities.
Working Arrangements
- 40 hours per week
- 6-month fixed contract
- Tuesday and Wednesday in office – Monday, Thursday and Friday Home Office
- Shifts: 8.00-16.30 or 8.30-17.00
- Location: Whitley, Coventry
About MSX International
MSX International is a leading provider of mobility solutions, partnering with car manufacturers across the globe. Our expertise spans Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, and Sales Performance.
Our Values
We live by the MSX values of Getting it done, Proving our words with our actions, Creating a better tomorrow for our clients, every single day, Fearlessly exploring new roads, Delivering on our commitments, and Being exceptional teammates.
