Customer Service Representative

3 weeks ago


Coventry, Coventry, United Kingdom AF Blakemore & Son Ltd Full time

Customer Service Representative Job Opportunity

Convenience Store Assistant Role

We are seeking an experienced and enthusiastic Customer Service Representative to join our team at SPAR. As a Customer Service Representative, you will be responsible for providing exceptional customer service and assisting with the smooth operation of our convenience store.

Key Responsibilities:

  • Customer Service:
  • Deliver outstanding customer service and ensure that all customers receive a positive and welcoming experience.
  • Process customer transactions efficiently and accurately, maintaining a high level of customer satisfaction.
  • Upsell selected products to customers and highlight multi-buy offers to maximize sales.

Store Operations:

  • Work stock and maintain a clean and organized sales floor, ensuring that all products are easily accessible and visually appealing.
  • Complete additional tasks as required, such as date checking, stock and gap checking, and price changes.
  • Adhere to all company policies and procedures, ensuring a high level of professionalism and customer service at all times.

Requirements:

  • Previous experience in a similar role and/or industry is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Reliable and punctual, with a keen sense of attention to detail.
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward.

Benefits:

  • Excellent benefits package, including holiday, maternity and paternity leave and pay in excess of statutory entitlements.
  • Opportunities for career development and training, with a highly supportive and multi-diverse culture.
  • Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).
  • Paid breaks and free tea and coffee.

Working at AF Blakemore & Son Ltd

AF Blakemore & Son Ltd is one of the largest privately owned companies in the UK, with a turnover of £1.3 billion and a team of over 7,000 people. We are a family-owned business that has been in operation since 1917, with a strong commitment to customer service and excellence in everything we do.

Our Values:

We are passionate about delivering exceptional customer service, and we strive to create a positive and welcoming experience for all our customers. We believe in the importance of teamwork and collaboration, and we are committed to supporting our colleagues and helping them to grow and develop in their careers.



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