Customer Service Representative
4 weeks ago
Customer Service Representative
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at Travelex. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, assisting with all their travel money needs, and offering great rates.
Key Responsibilities:
- Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements.
- Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services.
- Engaging with customers to process all foreign exchange transactions accurately and efficiently.
- Delivering on key performance goals both procedural, operational and customer focused.
- Utilising your keen eye for detail to process daily online FX request and deliveries.
- Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.
Requirements:
- Numerically proficient - You'll need to have a firm grasp of numbers as you'll be handling large amounts of cash and converting vast amounts of currency regularly daily.
- Great communicator – You'll find talking with people and building relationships comes naturally to you. You'll not only be a great talker, but a good listener who is understanding of people and their needs.
- Desire to succeed – You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
About Travelex:
We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.
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