Customer Service Specialist
5 days ago
Job Summary:
We are seeking a highly skilled Customer Service Specialist to join our team at Prima Power United Kingdom. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support and services to our customers across the UK.
Key Responsibilities:
- Technical Support: Provide on-site technical support and training to customers, ensuring they are fully equipped to operate and maintain our equipment.
- Installation and Maintenance: Install and maintain our machinery and equipment, ensuring they are functioning optimally and efficiently.
- Problem-Solving: Diagnose and resolve complex technical issues, using your expertise to troubleshoot and repair equipment.
- Documentation: Maintain accurate records of customer interactions, including product problems and resolutions.
Requirements:
- Education and Experience: Three to five years of related experience in a technical support or field service role.
- Technical Skills: Skilled in electrical measurement and inspection techniques, with a working knowledge of pneumatic, hydraulic, and electrical systems.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
Working Environment:
This is a field-based role, requiring frequent travel to customer locations across the UK. You will be working in a fast-paced environment, with a focus on delivering exceptional customer service and support.
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