Customer Service Representative
4 days ago
About the Role
We are seeking a highly skilled and motivated Customer Contact Specialist to join our team at Volkswagen Coventry. As a key member of our sales and service team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our customers.
Key Responsibilities
- Manage customer inquiries and resolve issues in a professional and timely manner
- Provide accurate and up-to-date information on our products and services
- Work closely with our sales and service teams to ensure customer satisfaction
- Develop and maintain strong relationships with customers to increase loyalty and retention
- Contribute to the achievement of sales and service targets
About You
We are looking for a customer-focused individual with excellent communication and organisational skills. You will be self-motivated and target-driven, with the ability to work independently and as part of a team. You will also have a strong understanding of the automotive industry and be able to provide expert advice to customers.
What We Offer
- A competitive salary and bonus structure
- Ongoing training and development opportunities
- A comprehensive benefits package, including health insurance and pension scheme
- A dynamic and supportive work environment
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