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Customer Service Representative

2 months ago

Coventry, Coventry, United Kingdom Adecco Full time £24,100
About the Role

Adecco is seeking a skilled Customer Service Representative to join our team in a dynamic and fast-paced environment. As an Inbound Call Handler, you will be the first point of contact for customers calling our organisation, taking calls that come through the helpline.

Key Responsibilities:

  • Handle first contact responses, registering new queries and updating records on a range of IT systems.
  • Be trustworthy, dealing with sensitive customer information and maintaining confidentiality.
  • Put our customers first, communicating in a clear, straightforward, and thoughtful way, tailoring verbal and written communications to the individual.
  • Forward correspondence to the correct department and answer queries as necessary.
  • Deliver a fair and efficient service, reflecting the diversity of our customers and our people.

What You'll Need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple calls simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Ability to maintain confidentiality and handle sensitive customer information.
  • Flexibility to work in a hybrid environment, with some days spent in the office and others working remotely.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive team environment.
  • Flexible working arrangements to suit your needs.