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Customer Service Representative

2 months ago

Coventry, Coventry, United Kingdom Adecco Full time

Job Summary:

Adecco is seeking a skilled Customer Service Representative to join our team in a dynamic and fast-paced environment. As a key member of our Customer Call Hub, you will be the first point of contact for customers calling our organization, providing exceptional service and support.

Key Responsibilities:

  • Handle First Contact Responses: Register new queries and update records on a range of IT systems.
  • Ensure Confidentiality: Deal with sensitive customer information, maintaining confidentiality at all times.
  • Communicate Effectively: Communicate in a clear, straightforward, and thoughtful way, tailoring verbal and written communications to the individual customer.
  • Forward Correspondence: Forward on correspondence to the correct department and answer queries as necessary.
  • Deliver a Fair and Efficient Service: Reflect the diversity of our customers and our people in our service delivery.

Requirements:

  • Excellent Communication Skills: Ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: Ability to resolve customer queries and issues in a timely and professional manner.
  • IT Literacy: Familiarity with IT systems and ability to learn new systems quickly.
  • Confidentiality: Ability to maintain confidentiality and handle sensitive customer information.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development within the organization.
  • Collaborative Team Environment: A collaborative and supportive team environment.