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Customer Service Representative

2 months ago

Coventry, Coventry, United Kingdom MSX INTERNATIONAL Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MSX International. As a key member of our Client Relationship Centre, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries via multiple channels, including chat and social media.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless customer service and support.
  • Stay up-to-date with product knowledge and industry trends to provide informed and accurate responses.

Requirements

  • Excellent communication and interpersonal skills.
  • Proven customer service experience in a fast-paced environment.
  • Basic knowledge of PC and MS Office applications.
  • Able to work in a team environment and adapt to changing priorities.

What We Offer

  • A competitive salary of up to £28,000.
  • A comprehensive benefits package, including paid business mileage and annual leave days.
  • Opportunities for career development and growth within the company.
  • A dynamic and inclusive work environment.

Working Arrangements

  • 40 hours per week.
  • 6-month fixed contract.
  • Flexible working arrangements, including remote work options.