Customer Service Representative

4 days ago

Coventry, Coventry, United Kingdom TSYS Managed Services Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at TSYS Managed Services. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional service and support to resolve their queries and concerns.

Key Responsibilities
  • Answering incoming calls and responding to customer inquiries in a professional and courteous manner
  • Contacting customers who may be experiencing financial difficulties to provide support and guidance
  • Providing excellent customer service at all times, building and maintaining a professional relationship with customers
  • Helping customers manage repayments through various repayment options
  • Signposting debt management solutions and processing card payments
  • Logging and processing complaints and raising issues with management
  • Working with internal teams to provide a seamless experience for customers
Requirements
  • Customer service experience, either face-to-face or telephone-based
  • Excellent communication and listening skills
  • IT literacy and ability to see the bigger picture
  • Good use of initiative and compassion and empathy
  • Ability to work as part of a team and possess good telephone manner
  • Ability to work under pressure and be customer-focused and results-oriented
  • Preferably some experience in similar roles
What We Offer
  • Unsociable hours allowance
  • Life Insurance
  • Full training provided
  • MediCash Health Care Plan
  • Pension (Employee 5% - Company 3% contributions)
  • 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
  • Option to buy additional leave
  • Enhanced Sick Pay - 13 Weeks full pay after 12 months service
  • Cycle to work scheme
  • Maternity & Adoption Pay
  • Paternity Leave
  • Shared Parental Leave
  • Bereavement Leave
  • Dependent Leave

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