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Customer Service Representative

2 months ago

Coventry, Coventry, United Kingdom Hays Specialist Recruitment Limited Full time

About the Role

This is an exciting opportunity to join a leading organisation as a Customer Service Representative. As a key member of the team, you will be responsible for providing exceptional customer service, processing orders, and ensuring seamless communication with customers and internal stakeholders.

Key Responsibilities

  • Provide excellent customer service through phone, email, and in-person interactions
  • Process orders accurately and efficiently, ensuring timely delivery
  • Check stock availability and communicate with customers regarding product availability
  • Liaise with transportation teams to ensure smooth order fulfillment
  • Deal with customer queries and resolve issues in a professional manner
  • Perform general administrative duties, including data entry and record-keeping

Requirements

  • Previous experience in administration and customer service
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Previous experience with SAP is highly desirable

What We Offer

As a Customer Service Representative with Hays Specialist Recruitment Limited, you will have the opportunity to work with a talented team and contribute to the success of a leading organisation. You will receive a competitive annual salary of £28,000 and enjoy a modern office environment.