Strategic Partnerships Manager
3 weeks ago
Company Overview
Freshworks is dedicated to simplifying the process for businesses to enhance customer and employee satisfaction. Our innovative approach to software development ensures that our solutions are not only affordable but also quick to implement and user-friendly. With our headquarters in San Mateo, California, we operate globally from 13 locations, serving over 65,000 clients ranging from startups to established public companies. Our software-as-a-service offerings are designed to improve customer experience (CRM, CX) and employee experience (ITSM).
Our cloud-based suite includes tools such as Freshdesk (comprehensive customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-driven bots), all supported by Neo, our foundational platform of shared services.
Freshworks has received recognition in major media outlets like CNBC, Forbes, Fortune, and Bloomberg, and has been acknowledged as a BuiltIn Best Place to Work in San Francisco and Denver for the past three years. Our customer feedback has led to Freshworks products being awarded TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship.
Role Overview
This Individual Contributor position plays a vital role in managing and enhancing our strategic partnerships within the Benelux region, a market essential for our anticipated revenue growth. The ideal candidate will possess a strong history of fostering executive-level partner relationships and exhibit outstanding business planning capabilities. You will have made notable contributions to the growth of the Benelux channel community, particularly in the EX/CX domain, and have a proven record of delivering significant results. Your expertise in strategic partnership management will be crucial in propelling our growth in this important market.
Key Responsibilities:
Strategically oversee and develop key channel partnerships in the Benelux region, driving significant revenue expansion. Formulate and execute comprehensive strategies for partner engagement, concentrating on high-value opportunities in the EX/CX sector. Mentor and motivate a team, promoting a culture of innovation and excellence in partnership management. Collaborate with regional business leaders and cross-functional teams to align partnership strategies with overarching business goals. Establish and nurture strong executive relationships with key partners, ensuring mutual growth and success. Possess a solid understanding of the Benelux distribution landscape with prior experience in a tier 2 model. Enhance partner programs, including incentive structures, enablement strategies, and performance metrics, to maximize partner engagement and revenue generation. Regularly assess and adjust strategies in response to market dynamics and partner feedback, ensuring alignment with company objectives and partner needs.Required Qualifications
5+ years of experience in SaaS or channel sales, with a focus on strategic partnership management. Proven success in developing and implementing impactful partner strategies. Strong ability to engage and influence C-level executives, with excellent presentation and communication skills. Native-level proficiency in written and spoken Dutch Demonstrated ability to drive significant revenue growth through strategic partnerships. SaaS experience is highly preferred, with a deep understanding of software and services alliances. Willingness to travel frequently to engage with partners and internal teams. Bachelor's degree in a relevant field.Additional Information
Benefits you can expect:
Company-funded Accidental Death & Long-Term Disability (WGA/WIA) insurance Pension scheme Company-funded lunch when in the office Access to a Collective Health Insurance with AXA Free yoga classes twice a week Enhanced Maternity Leave 25 days of annual Paid-Time-Off (PTO) Company Funded Employee Assistance Program (EAP) for you and your family Long Service Awards Discounted Tax Support ServicesAt Freshworks, we are committed to fostering a global workplace that allows everyone to discover their true potential, purpose, and passion, regardless of their background, gender, race, sexual orientation, religion, or ethnicity. We believe that diversity in the workplace creates a more vibrant and enriching environment that advances the goals of our employees, communities, and the business.
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