Patient Services Coordinator

3 weeks ago


Hatfield, Hertfordshire, United Kingdom Hatfield Health Centre Full time

Position Overview

An excellent opportunity has emerged at our well-established and bustling healthcare facility for a motivated Patient Services Coordinator to become a vital part of our welcoming team.

We utilize SystmOne for our operations. While prior experience in a healthcare reception role is advantageous, it is not a strict requirement.

Key Responsibilities

The primary duties of the successful candidate will include welcoming, assisting, and guiding patients in accessing the appropriate services or healthcare professionals in a polite, efficient, and effective manner.

About Our Organization

Hatfield Health Centre is comprised of a dedicated team including:

  • 5 GP Partners
  • 1 Salaried GP
  • 1 Physician Associate
  • 2 Pharmacists
  • Support from Practice Nurses
  • Healthcare Assistants
  • Management Team
  • Secretaries, Administrators, and Receptionists

Job Duties

Main Responsibilities:

  • Ensure a high-quality and efficient reception service is delivered to patients and visitors.
  • Facilitate care navigation and signposting for patients.
  • Handle incoming and outgoing telephone communications as necessary.
  • Collaborate with other clinical personnel, including district nurses and health visitors.
  • Adhere to practice protocols in all tasks.
  • Address general inquiries, clarify procedures, and schedule new and follow-up appointments.
  • Inform new patients about practice arrangements and formal requirements, ensuring compliance with procedures.
  • Input requests for appointments, tasks, and general inquiries into clinical systems, ensuring accurate documentation and referral to a doctor when needed.
  • Oversee the smooth operation of the appointment system and monitor patient flow into treatment and consulting areas.

Candidate Profile

Essential Experience:

  • Proficient IT skills and knowledge.
  • Experience in a patient-facing or customer service role.
  • Strong listening, written, and interpersonal skills with staff, patients, and other healthcare professionals.
  • Friendly, approachable, and adaptable demeanor.
  • Exceptional attention to detail.

Desirable Experience:

  • Background in General Practice, NHS, Social Care, or a similar setting.
  • Familiarity with SystmOne.
  • Ability to respond quickly and adapt to varying demands.
  • Thrives in a dynamic and fast-paced work environment.

Qualifications

Desirable:

  • GCSE grade A to C in English and Maths or equivalent qualifications.


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