GP Receptionist

6 days ago

Hatfield, Hertfordshire, United Kingdom Hatfield Health Centre Full time

About Hatfield Health Centre

Hatfield Health Centre is a busy and established medical practice seeking a skilled and enthusiastic receptionist to join our friendly team.

We are a SystmOne practice, and experience as a GP receptionist is highly desirable, but not essential.

Main Responsibilities

The main responsibilities of the post-holder will be to provide an effective and efficient reception service to patients and visitors, ensuring a smooth and seamless experience.

Key Tasks:

  • Ensure an effective and efficient reception service is provided to patients and visitors.
  • Provide care navigation and signposting of patients.
  • Receive and make telephone calls as required.
  • Liaise with other clinical staff, including district nurses, health visitors, etc.
  • Work in accordance with practice protocols.
  • Deal with all general enquiries, explain procedures, and make new and follow-up appointments.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover.
  • Enter requests for appointments, tasks, general queries into clinical systems, ensuring careful recording of all relevant details and referring to doctors where necessary.
  • Ensure efficient running of the appointment system and monitor the flow of patients into treatment/consulting rooms.

Person Specification

Essential:

  • Good IT knowledge and skills.
  • Experience in a patient or customer service environment.
  • Excellent listening, written, and interpersonal skills with both staff, patients, and other healthcare professionals.
  • Friendly, approachable, flexible manner.
  • Excellent attention to detail.
  • Willingness to learn new processes and systems.

Desirable:

  • Experience of working as a receptionist in General Practice, NHS, Social Care, or similar environment preferred.
  • Experience of using SystmOne.
  • Highly responsive and able to adapt to what is required.
  • Thrives in a fast-paced working organization.

Qualifications:

  • GCSE grade A to C in English and Maths or equivalent.

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