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About Hatfield Health Centre
Hatfield Health Centre is a dynamic and busy medical practice seeking a skilled and compassionate Receptionist to join our team. As a Receptionist, you will play a vital role in providing exceptional patient care and ensuring the smooth operation of our front desk.
Main Responsibilities
- Provide a warm and welcoming experience for patients, responding to their queries and concerns in a courteous and efficient manner.
- Manage patient appointments, including scheduling, rescheduling, and cancelling appointments as needed.
- Process patient requests, including requests for medical records, test results, and other documents.
- Assist patients with completing forms and paperwork, ensuring accuracy and attention to detail.
- Communicate effectively with patients, healthcare professionals, and other staff members to ensure seamless care coordination.
- Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with data protection regulations.
- Contribute to a positive and supportive team environment, working collaboratively with colleagues to achieve excellent patient outcomes.
Requirements
- Excellent communication and interpersonal skills, with the ability to build rapport with patients and staff.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Proficiency in using medical software and systems, including SystmOne.
- Ability to work in a fast-paced environment, remaining calm and composed under pressure.
- Flexibility and adaptability, with a willingness to learn and take on new challenges.
