Administrative Support Specialist

6 days ago

Leicester, Leicester, United Kingdom Macildowie Recruitment and Retention Full time

The Opportunity:

Macildowie Recruitment and Retention is seeking a highly skilled Administrative Support Specialist to join our team. This is a permanent, full-time position that offers a hybrid work model.

The Role and Responsibilities:

  • Team Support:
    • Assist the team in meeting targets and key performance indicators (KPIs), providing guidance and support as needed.
  • Client Relations:
    • Maintain professional relationships with existing and prospective clients and insurers, ensuring a high level of service.
  • Compliance:
    • Work within Financial Conduct Authority (FCA) rules and company procedures, adhering to contract certainty requirements.
  • System Management:
    • Efficiently use EPIC for managing client records, activities, documentation, communication, and scheduling.
  • Sales Administration:
    • Deliver high-standard administrative support to the employee benefits team.
  • Quotation and Accounts:
    • Operate third-party quotation and administration/accounts portals.
  • Renewals and Alterations:
    • Provide timely support for client renewals, new business, and mid-term alterations, including system debiting.
  • Workload Management:
    • Plan and communicate daily, weekly, and monthly workloads effectively.
  • Account Coordination:
    • Work with the accounts team to resolve commission/debiting queries and ensure timely income debiting.
  • Meeting Coordination:
    • Generate monthly renewal lists, collate meeting minutes, and keep insurer contact information up to date.
  • Personal Development:
    • Meet continuing professional development (CPD) requirements through DevZone and regularly update Appraisd in relation to objectives.

Experience Sought in the Successful Candidate:

Strong administration skills, excellent telephone, meet and greet skills, including all-round verbal and written communication skills appropriate for dealing with clients, insurers, staff, suppliers, and other parties. The ability to display effectively a full range of relationship skills in respect of all visitors and staff. Problem-solving, decision-making, and organizational skills.

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