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Administrative Support Specialist

2 months ago

Leicester, Leicester, United Kingdom Macildowie Recruitment and Retention Full time

The Opportunity:

Macildowie Recruitment and Retention is seeking a highly skilled and organized Administrative Support Specialist to join our team. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day functioning of our business.

Key Responsibilities:

  • Team Support:

Assist the team in meeting targets and key performance indicators (KPIs), providing guidance and support as needed.

Client Relations:

Maintain professional relationships with existing and prospective clients, ensuring a high level of service and satisfaction.

Compliance:

Work within regulatory frameworks and company procedures, adhering to contract certainty requirements.

System Management:

Efficiently use our proprietary system for managing client records, activities, documentation, communication, and scheduling.

Sales Administration:

Deliver high-standard administrative support to our sales team, ensuring seamless execution of sales activities.

Quotation and Accounts:

Operate third-party quotation and administration/accounts portals, ensuring timely and accurate processing.

Renewals and Alterations:

Provide timely support for client renewals, new business, and mid-term alterations, including system debiting.

Workload Management:

Plan and communicate daily, weekly, and monthly workloads effectively, ensuring optimal productivity and efficiency.

Account Coordination:

Work with our accounts team to resolve commission/debiting queries and ensure timely income debiting.

Meeting Coordination:

Generate monthly renewal lists, collate meeting minutes, and keep insurer contact information up to date.

Personal Development:

Meet continuing professional development (CPD) requirements through our in-house training program and regularly update our performance management system in relation to objectives.

Requirements:

  • Strong administration skills
  • Excellent telephone, meet and greet skills, including all-round verbal and written communication skills
  • The ability to display effectively a full range of relationship skills in respect of all visitors and staff
  • Problem-solving, decision-making, and organizational skills

Please note that we require your home postcode on your CV when applying, as our recruitment technology uses this to ensure your CV is reviewed by the relevant consultant for the relevant job in the relevant geography.