Administrative Support Specialist

4 weeks ago


Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

About the Role

The University Hospitals of Leicester NHS Trust is seeking a highly organized and detail-oriented Administrative Support Specialist to join their team. As a key member of the Two Week Wait Management Team, you will play a crucial role in ensuring the efficient administration of the rapid referral process.

Main Responsibilities

  • To prioritize referrals using initiative in the interpretation of National and local referral guidelines.
  • To undertake data input into hospital database systems in an accurate and timely manner.
  • To book appointments in accordance with cancer referral guidelines and departmental protocols, and to produce patient appointment letters and notifications.
  • To liaise with GPs and primary care staff regarding inappropriate or unclear referrals, maintaining a professional and appropriate manner at all times.
  • To track referrals, ensuring progress through the referral system.
  • To take steps to ensure breaches of waiting times targets are avoided and to highlight problem areas to the Clinicians, Service Managers, and the Two Week Wait Management Team as appropriate.
  • To be proactive in meeting the demands of the service, including working in close liaison with the Two Week Wait Management Team, including deputising for the Two Week Wait Team.
  • To maintain effective communication channels when dealing with telephone calls and queries from medical and nursing staff, other departments, and patients by ensuring that all are dealt with in a professional and appropriate manner.
  • To liaise with the Two Week Wait Team Manager to ensure education and training is updated, and to participate in training and induction of new staff.
  • To represent the team and attend relevant meetings as required.

Requirements

  • Able to act on own initiative and work without close supervision.
  • Ability to prioritize schedules and workloads.
  • A level/NVQ III or relevant equivalent training and experience gained in administration post for a minimum of 2 years.
  • RTT/Clinic Management/Waiting List or relevant experience.
  • Effective communication skills, tact, and diplomacy, with the ability to work as part of a team.

About the University Hospitals of Leicester NHS Trust

The University Hospitals of Leicester NHS Trust is a leading healthcare provider in the UK, committed to delivering high-quality care to patients. Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals: high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence. We will embed health equality in all we do, taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our Values

We are compassionate, proud, inclusive, and one team. We will work to ensure these values are an everyday reality for all. This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.



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