Office Management Assistant

7 days ago

Plymouth, Plymouth, United Kingdom Reed Full time
Job Description

We are seeking a highly organized and detail-oriented Business Services Officer to join our team at Reed. As a key member of our operations team, you will play a crucial role in ensuring the smooth management and progression of cases.

Key Responsibilities:
  • Case Management: Monitor case progression and provide administrative support to our team members, ensuring all documentation is up-to-date and accurate.
  • Referral Handling: Handle referrals, create, update, and close cases within our case management system, maintaining high standards of data accuracy and safeguarding.
  • Communication: Communicate with service users, including sending letters and information packs, and follow up on any missing information.
  • Administrative Support: Perform telephone and reception duties, and offer general administrative support as required.
  • Record Keeping: Maintain internal records, databases, and filing systems in compliance with data protection legislation.
  • Resource Management: Manage resources such as booking systems for hire cars, training rooms, and equipment.
Requirements:
  • Attention to Detail: High level of attention to detail and ability to input data accurately and timely.
  • Organizational Skills: Highly organized with the ability to work methodically and follow systems and procedures.
  • Technical Skills: Competent use of Microsoft Office packages, particularly Word, Excel, and Outlook.
  • Communication Skills: Excellent word processing skills and good comprehension of the English language.
  • Numerical Ability: Good numerical ability and excellent listening and oral communication skills.
  • Knowledge and Skills: Knowledge of general office practice and procedures and the ability to prioritize tasks.
  • Teamwork: Ability to adapt to a changing environment and work effectively as part of a team.
  • Confidentiality: Understanding of confidentiality issues including data protection and the ability to deal with sensitive matters.

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