Executive Hotel Manager

1 week ago


Plymouth, Plymouth, United Kingdom RBH Hospitality Management Full time

ABOUT THE ROLE

We are seeking a highly skilled and experienced General Manager to join our team at The Duke of Cornwall Hotel. As a key member of our management team, you will be responsible for driving the commercial success of the property while delivering exceptional guest experiences.

KEY RESPONSIBILITIES

  • Develop and implement strategies to drive sales and revenue growth, with a focus on the local tourist and corporate markets.
  • Lead and inspire a high-performing team across all departments, ensuring exceptional performance in profit, people, and revenue growth.
  • Conduct regular operations meetings with department heads to maintain high levels of communication and ensure seamless service delivery.
  • Serve as an ambassador for the guest journey, ensuring that values and service behaviors are consistently delivered.
  • Maximize revenue and manage occupancy effectively, while maintaining high levels of guest satisfaction.
  • Coordinate and assist with guest satisfaction and guest resolutions, ensuring that all issues are resolved promptly and professionally.

WHAT WE'RE LOOKING FOR

  • Experience as a General Manager or Deputy General Manager/Ops level, with a background in unbranded properties.
  • Solid Food & Beverage experience, with a focus on delivering exceptional guest experiences.
  • Excellent sales and revenue experience, with a proven track record of driving growth and profitability.

RBH BENEFITS

We offer a comprehensive benefits package that includes:

  • Market-related salary and annual salary review.
  • Annual performance-based bonus.
  • 34 days annual leave.

WORK-LIFE BALANCE

We believe in maintaining a healthy work-life balance, and offer a range of benefits to support this, including:

  • Employee Assistance Programme.
  • Life Assurance.
  • Company Sick Pay.
  • Cycle to Work Scheme.

PROFESSIONAL DEVELOPMENT

We are committed to supporting the professional development of our team members, and offer a range of opportunities for growth and advancement.



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