IT Support Coordinator

4 weeks ago

City of London Greater London, United Kingdom In Technology Group Full time

Position:
IT Support Coordinator

Industry:
Financial Services

In Technology Group is seeking a dedicated IT Support Coordinator to enhance our dynamic team. This role is pivotal in ensuring seamless IT operations across the organization.


The responsibilities include providing comprehensive support for daily IT operations while engaging in various innovative projects that are currently underway.


Key Responsibilities:
  • Log all support requests using the IT Helpdesk System, ensuring timely resolution of issues.
  • Maintain and update all computers with the latest security patches and antivirus software.
  • Provide support for Windows operating systems, manage Active Directory, and oversee Office 365 administration.
  • Create and manage computer images for Windows 10 and laptops.
  • Assist with video conferencing setups and requirements.
  • Coordinate with IT vendors for the procurement of necessary IT equipment.
  • Oversee IT inventory and asset management processes.
  • Maintain the organization's intranet and external web presence.
  • Support desktop hardware, software, and applications, with occasional travel to various locations as required.
  • Collaborate with central teams to troubleshoot issues reported by users across different sites.
  • Monitor and update all IT service management tools.
  • Address any issues related to server management and policy enforcement.
  • Facilitate office relocations and moves as necessary.
  • Participate in IT projects, including annual recovery testing.
  • Perform basic network administration tasks, including patching and troubleshooting.

Qualifications & Experience:
  • A degree in a computer-related field or equivalent professional experience.
  • Relevant Microsoft certifications are advantageous.
  • Experience in the financial services sector is preferred.
  • Proficiency in managing Microsoft Active Directory environments.
  • Knowledge of IT security principles and practices.

This position offers an excellent opportunity to contribute to a forward-thinking organization while developing your skills in a supportive environment.

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