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Client Support Coordinator
2 months ago
Client Support Coordinator
Benefits & Perks:
Competitive salary of £30,000 per annum Early finish Fridays, allowing you to start your weekends early Enjoy free daily lunches to keep you energised throughout the day
About Our Client:
Our client is a forward-thinking technology firm known for its commitment to excellence and innovation. They pride themselves on delivering outstanding service and fostering a collaborative work environment that values every team member's contributions.
About The Role:
As a Client Support Coordinator, you will be instrumental in providing top-notch customer service and ensuring seamless operations.
Your responsibilities will include engaging with clients, managing service inquiries, and performing administrative duties to support the service team.
This is a full-time, permanent role with a work schedule from Monday to Thursday, 8.30am - 5.30pm, and an early finish on Fridays at 2pm.
Key Responsibilities:
1. Handle customer service inquiries and deliver initial diagnostics and problem-solving assistance.
2. Maintain effective communication with clients, ensuring their needs are addressed and issues are resolved swiftly.
3. Coordinate repairs within the service department, assigning field engineers as necessary.
4. Track and manage service calls and repairs, ensuring timely resolutions.
5. Oversee UK installations and maintain precise records.
6. Prepare service quotations, customer invoices, and spare part sales quotes.
7. Review and report on performance metrics, providing insights to enhance service delivery.
8. Assist with general office administration tasks, including ordering supplies and liaising with vendors.
Experience/Skills Required:
1. Excellent phone etiquette and confident communication abilities.
2. Assertive and proactive in providing guidance and support.
3. Strong organizational skills to manage multiple tasks effectively.
4. Proficiency in Outlook, Word, and Excel; additional training will be provided for the company's software systems.
5. Previous experience in customer service is beneficial but not mandatory.
6. A university degree is advantageous but not essential.
Are you ready to join a dynamic team and contribute to a thriving technology company while enjoying attractive benefits such as early finish Fridays and complimentary daily lunches? We look forward to receiving your application.
Note:
Only shortlisted candidates will be contacted.
Contract Type:
Permanent
Working Pattern:
Full Time
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
